Customer Success Story: Adler Law

Robert Adler began practicing law in 1985. A graduate of the prestigious Straus Institute of Dispute Resolution, and Adler maintains an active presence in his local community through his membership in the Consumer Attorneys Association of Los Angeles (CAALA).

Adler Law is a problem-solving law firm in Calabasas, California, and employs a relaxed, relational, open style, allowing each party an opportunity to be heard. The firm works hard to bring each case to a most optimal outcome. As a result, Adler Law takes great pride in providing a full set of services to its clients with legal expertise in real estate, construction, business litigation, and personal injury.

Examining the Argument

But with all of this success and community and professional involvement comes challenges. Adler found that he was spending an inordinate amount of time answering incoming calls and inquiries and maintaining his calendar. It was taking away from the time spent with clients.

As Adler Law is a relatively small firm, Adler did not want to expend valuable funds to hire a full-time—or even part-time—receptionist. He had read a couple articles on the virtual assistants, and he decided to perform an online search to see what options might be available. He subsequently pinpointed several different companies offering virtual assistant services. One of them was Davinci Virtual Office Solutions.

Making the Case

“I spent some time looking at the different options and comparing their capabilities,” Adler remarks. “I wanted something more than a standard answering service. I wanted a virtual receptionist.” The provider needed to understand Adler Law and its clients. Adler also wanted a solution that he and his team could customize to their needs. A one-size-fits-all approach would not satisfy his requirements. For example, he wanted appointments scheduled directly into his personal calendar instead of a generic calendar that an answering service would provide.

A Google search result uncovered several options, including a link to Davinci’s website. Once Adler landed on the site and had viewed several pages related to Davinci’s Live Receptionist Services, he received an invitation for a live web chat with a Davinci professional. He accepted the invite and was immediately engaged with a Davinci live chat specialist who was able to answer his questions and show him different service options.

“It was a very seamless process,” Adler notes. “I was able to get my questions answered very quickly and thoroughly.”

"We were looking for our virtual assistant to become a virtual extension of our team, someone who would do more than simply answer calls and forward them. We got exactly that with Davinci Virtual Receptionist Services.”
-Robert Adler, Principal, Adler Law

Taking Action

Adler initially signed up for an Executive 100 plan that gave him up to 100 live answering minutes each month. “I was able to review and choose various features that met our requirements such as appointment scheduling, call forwarding, and advanced call routing.” The ability to customize the online calendar for meeting scheduling and set up email alerts and texts for new and upcoming meetings was precisely what Adler sought in a solution.

Another important factor Adler found compelling was Davinci’s team approach, whereby Adler Law would be assigned to a dedicated team of five professionals who would become experts on Adler Law. “We were looking for our virtual assistant to become a virtual extension of our team, someone who would do more than simply answer calls and forward them,” Adler notes. “We got exactly that with Davinci Virtual Receptionist Services.”

Adding Up the Judgment

In lieu of hiring a full-time administrator, Adler was able to leverage Davinci Live Receptionist Services. “This gave us a solution at a fraction of the cost of hiring a receptionist,” Adler says. “This saves the firm tens of thousands of dollars annually.” Plus, as turnover rates are high for many receptionists, Adler Law does not need to worry about retraining and operational disruptions. “With the team from Davinci, we have ‘receptionist continuity.’” Adler quips. “The initial engagement with our client is very important, and having Davinci on that front line gives us great confidence that the client experience will be outstanding right out of the gate,” Adler adds.

Cost avoidance is just one of the benefits Adler has realized. “Our team previously spent valuable time scheduling meetings on our calendars and fielding incoming calls and then routing them to the appropriate person on our team,” he explains. “Neither myself nor a member of team needs to worry about these tasks now because we have Davinci Live Receptionist Services.”

"Davinci Live Receptionist Services gave us a solution at a fraction of the cost of hiring a receptionist. This saves the firm tens of thousands of dollars annually."
-Robert Adler, Principal, Adler Law

Upgraded and Litigating

The solution has proven so effective that Adler upgraded from the Executive 100 plan to the Premium 250 plan. This increased the number of receptionist minutes Adler Law uses each month from 100 to 250.

The decision to move to live virtual receptionist services and specifically Davinci Live Receptionist Services has turned out to be a winning argument for Adler Law. “Davinci Live Receptionist Services allows Adler Law to focus on our charter,” Adler sums up. “We no longer need to worry about answering and routing incoming calls and instead can focus on litigating on behalf of our clients and helping them to obtain justice.”

Organizations such as Adler Law understand the value of Davinci Live Receptionist Services. First impressions count, and Davinci Live Receptionist Services gives small businesses the brand voice they cannot attain on their own. Contact us today to find out more about Davinci Live Receptionist Services. Also, make sure to sign up for our blog and receive notifications whenever we have a new post.

For more information on Adler Law, visit the firm’s website at www.adlerlaw.org or contact the firm at 888.926.0678. You can also follow them on Facebook.

About Erin Martin

I am the Customer Care Manager for Davinci Virtual. I am from Salt Lake City, UT and have been with Davinci for 4 years. I manage our new client set ups and proactive client communication to ensure that quality and service exceed customer expectations. Our goal is to help our clients understand and utilize our services to support their business success.