Archives for June 2021
7 Benefits Of Live Web Chat Service In 2021
Live web chat became a critical element of many websites—both for sales and service. The reasons for adopting live web chat were myriad, and many embraced it to realize the benefits. Touted outcomes included better conversion rates, lower bounce rates, higher customer engagement and satisfaction, lower costs as compared to traditional phone engagement.Read more
How Can a Virtual Receptionist Help a Digital Marketing Agency?
Digital marketing agencies work at a fast pace. They're worried about algorithms, ad revenue, driving traffic, SEO, PPC, marketing, advertising, web design and more. They often don't have capacity to deal with incoming inquiries, client support and making appointments. But for many, hiring a full-time administrator is out of reach. This is where a virtual receptionist comes in.Read more
How Skills Cultivated in Online School Can Transfer to a Remote Work Environment
The coronavirus pandemic led to millions of students learning from home. Some children found this to be a blessing in disguise and thrive in a remote schooling environment. For many others, though, the entire affair was defined by stress, inefficiency, isolation, and a whole slew of other challenges.Read more
What is the Difference Between an Auto Attendant & an Auto Receptionist?
An auto attendant or automated attendant is a voice menu system that allows all incoming calls to be transferred to any extension without going through a live receptionist. Auto attendants are a very common feature of contact centers, where they are used to route calls to the proper customer service agents which can help make the whole process more efficient and improve customer satisfaction.Read more