Archives for June 2015
Making First Impressions Count: 9 Factors for Consideration
In his best-selling book Blink, Malcolm Gladwell finds that first impressions—whether professional or personal—happen in a matter of seconds. Individuals connect with other people and companies based on their initial perception. Further, getting beyond that experience is nearly impossible once the connection is made. Indeed, research shows that first impressions even overrule facts in the lasting perceptions a person has of another person or business.
Live Web Chat: Personalized Digital Service
Millennials are changing how companies engage with their customers. Fifty-six percent indicate they prefer to use live web chat instead of using the phone to get answers to their questions. This preference is noteworthy when compared alongside the response of individuals who are 35 and older; only 27 percent prefer live web chat over phone.Read more
How to Drastically Transform Your Business and Ensure Success
Is your small business less successful than it used to be? Unfortunately, it’s a common problem encountered by many business owners, but luckily there are ways you can transform your business and bounce back.Read more