Put our live web chat service to work
Virtual live chat agents answering questions, providing support, even transacting sales via your online storefront. Friendly and professional people, trained on your business.
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Frequently Asked Questions
How Does Live Chat Work?
Live web chat services allow your company to quickly grab the attention of customers on your website. An unobtrusive chat box connects directly to a trained Davinci live chat agent who can provide information about your company, supply customer support, and convert web traffic into leads.
With Davinci’s live web chat service, your customers get to interact directly with a live person instead of having to deal with a machine or automated program.
Should I Have Live Chat on My Website?
Yes, having live chat on your website is a great addition for any company. Live chat can dramatically increase your number of leads and provide a constant and consistent customer experience.
What Is Live Chat Support?
Rather than having to fill out contact forms, send emails, or deal with chatbots that don’t understand what is needed, your customers connect directly with a live, trained Davinci chat team member. Team members don’t just field questions—they strive to get to know each customer individually and address all of their concerns in real-time as part of an organic dialogue.
When Does It Make Sense to Invest in Live Chat Software?
As soon as your company has a live website and is trying to interact with and retain customers, it’s time to invest in live chat software. Since live chat software provides your customers with an instantaneous connection to your brand, it allows agents to respond quickly to customers and help improve customer satisfaction and retention.
With Davinci’s affordable live web chat services, it’s possible for even small businesses to afford a live chat function on their website.
What Are the Benefits of Live Chat?
Having live chat services on your website can:
- Increase sales and conversions
- Reduce support costs
- Improve customer satisfaction and engagement
- Build trust with potential and existing customers
- Offer insights about customer pain points and objections
- Increase first contact resolution
- Create a memorable and consistent customer experience
- Provide 24/7 support
- Reduce repetition
- Boost productivity for customer service
- Provide your brand with a competitive advantage
- Increase customer loyalty
- Expand market reach
Who Uses Live Chat?
A common belief about live chat is that only millennials and Gen Z customers use it. However, a majority of U.S. consumers (55%) across all age categories are in the habit of using live chat services. While younger consumers are more likely to use live chat options, companies that target older customers have seen notable success as well.
Why Do Customers Prefer Live Chat?
Customers prefer live chat due to the instant response to their questions or concerns. The reason for this is they no longer need to waste time navigating through pages of information or spend time composing and sending an email to customer support. Now, with one quick chat, a customer can get the information they need.