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8 Ways That Good Customer Support Can Drive Sales
Much research has been produced on customer service over the past decade. Studies examine a plethora of issues and propose a comparable number of recommendations. The aggregate business outcome is an improved bottom line—from better operational efficiencies, to higher revenue, to reduced costs.
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Competitive Strategies to Outgrow your Competition
Not only do small business owners have to think about other small businesses in the industry, but they also have to compete with larger, more well-known brands.
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Using Natural Language Processing for Deeper and Broader Customer Support Insights
There are a lot of customer service channels available today. Customers expect multichannel experiences and the ability to engage via their channel of preference.
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Virtual Offices, Global Ambitions
From his new location in New York City, Dr. El Sisi delivers technology and lab equipment to developing countries in the Middle East and beyond.
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Empowering the Remote Workforce
The digital age is transforming how, when, and where work is performed. Organizations that insist on having their workforce in designated office settings from 9 a.m. to 5 p.m. five days a week belong to a shrinking minority. Those that elect to do so find it is more difficult to recruit candidates, including top performers, and retain workers. They also struggle to achieve gender diversity (viz., worker mothers often find it more difficult to go to a physical office five days a week) and to retain and maintain engaged workers.
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