4 Reasons to Go Virtual Versus In-House for Receptionists and Assistants

One of the biggest challenges facing many small businesses today is the lack of time and resources. Both are finite and the lack of one or both can impede a company’s ability to grow and expand. Recognizing virtual receptionists can help them overcome these obstacles, as rapidly growing numbers of small businesses are embracing virtual receptionists. Some of the issues small businesses seek to solve include:

• Cannot afford a full-time receptionist
• Do not want to assume tax and benefit responsibilities for full-time staff
• Unable to be available 24×7
• Managing schedules is time-consuming and complex
• Need for the flexibility to scale up and scale down resources

With the help of virtual receptionists (or assistants), small businesses can focus on building their businesses and delivering great solutions and services for their customers rather than spending valuable time on administrative tasks. In addition, the potential use cases for virtual receptionists are much broader in scope than for in-house receptionists.

A side-by-side comparison of Davinci Live Receptionists to in-house receptionists evinces some important differentiators. The takeaway: the aggregate is much greater than an individual contributor.

1. Collective approach. One advantage is our team approach. Dedicated teams of Live Receptionist professionals are experts on the products and services of the customers for which they serve. Their collective experience and knowledge is a greater multiplier over in-house staff (team compared to one individual).

2. Business agility. Because an entire team of professionals is trained on each of our customer’s products and services, Davinci customers have the ability to scale up and down to flexibly accommodate shifts in business requirements. With Davinci Live Receptionist Services, small businesses suddenly achieve the agility of a large business without assuming any of the same risks.

3. Professional capabilities. The Davinci Live Receptionist team is trained in a wide range of business capabilities. For example, rarely—if ever—is an in-house assistant capable of handling outbound sales calls in addition to answering calls. But in the case of our professional team, managing outbound sales calls is a proven capability across a wide range of industries.

4. Mentoring, quality control. We take employee development very seriously and created a skills-based and career-path staffing model that allows us to recruit, train, and retain champion professionals. Our Davinci Live Receptionist team graduates through a multi-tier development program. Throughout this entire process, our professionals are coached and mentored as well as evaluated on their performance in serving our customers’ prospects and customers. This highly structured approach simply cannot be replicated in a small business environment where the receptionist/assistant is one person who works in a silo.

Hundreds of small businesses across the United States experience the benefits of Davinci Live Receptionist Services every day, and their great reviews have made us the best provider for over a decade now. For more information on Davinci Live Receptionist Services and how our team of professionals can help your small business, visit www.davincivirtual.com/live-receptionists.

About Coco Quillen

Coco is the Chief Operating Officer at Davinci Virtual Office Solutions. She manages the strategic development and operational implementation of services for Davinci. She works closely with all teams to ensure customers are well taken care of.