While there many reasons to consider abandoning the traditional customer service model, here are the top ten ways your company can benefit from hiring virtual receptionists:
1. Professional image
Having a loyal client base is important for any industry, and one way to bolster both your current and potential customers’ confidence is to maintain a professional image. A virtual receptionist can provide care off-site and away from distractions, ensuring quality customer service to meet both you and your customers’ standards.
2. Web chat
Customer service isn’t limited to phone support. Virtual receptionists can offer the same care on your website by engaging your visitors with web chat. Your web visitors can receive quick answers to online inquiry, increasing your online presence and converting it into an interactive sales tool.
3. Answer Phones
Perhaps the most essential task of all, but also the most time consuming, is call answering. With a live virtual receptionist, you can decrease interruptions and increase productivity. A trained professional answers all incoming calls with a personalized greeting, forwarding only the ones requiring your attention.
4. Schedule appointments
Save even more time with appointment scheduling services provided by a virtual receptionist. While you tend to your business, a virtual receptionist schedules meetings and appointments online.
5. Industry trained
If your business requires a specially-trained individual, a live virtual receptionist can still meet your business needs. By choosing a company to provide a live receptionist familiar with your industry’s practices, you can easily and affordably hire someone prepared to meet your management needs.
6. Order processing
A virtual receptionist’s duties include much more than phone support. They may also place orders and process payments through your e-commerce system and answer customer questions regarding their orders.
7. Low monthly cost vs. hiring a full-time employee
Hiring a full-time staff member can be needlessly expensive. Not only do you need to pay their salary, but you must also create a workspace and provide the necessary equipment for them to perform their duties. However, you can save money by hiring a live virtual receptionist. For as low as $149 a month, you can have all the features you need to provide excellent customer care and increase productivity.
8. Reduces overhead operating costs
Operating costs are not limited to paying a staff member’s salary. They can extend to maintaining a workspace, and buying new supplies and equipment. By outsourcing administrative tasks to a virtual receptionist, you eliminate the need to spend more on materials. Virtual receptionist services include only the best equipment to ensure clear calls and superior customer service, and the best part—you only pay for the minutes you need.
9. Lead generation
In addition to simply saving your organization money, virtual receptionists can assist in increasing revenue. A professional tending to all your customers with care can yield more sales leads. Through exceptional customer service both on and offline, customers are more inclined to make purchases and invest in your business.
10. Broaden availability to bilingual clients
Targeting only English-speaking customers is an opportunity lost. By giving your organization a bilingual voice, you increase the size of your client base. With Spanish being the second most commonly spoken language in the world, it’s important to make your services available in more than one language. Bilingual live virtual receptionists are available to expand your target demographic and improve customer satisfaction, converting great service into measurable results.
These are just ten ways your business can benefit from hiring a live virtual receptionist. Your organization can provide excellent customer care without breaking the bank, and Davinci Receptionist Services has made it easier than ever.
Contact us and start reaping the benefits of a virtual receptionist for your small business with the team at Davinci today.