Virtual Assistants Can Help Improve Your Customer ServiceTORONTO—Could poor customer service be hurting your business? A virtual assistant can help you remedy your customer service issues in a hurry.
According to consumer firm 7, more than one-third of consumers have switched suppliers as a result of bad service and three in 10 have not signed up to a service because of the bad customer service they received initially. Virtual assistants can help ensure better customer service.
What’s more, the survey showed that 51 percent of respondents felt frustrated when companies do not know who they are or what their issue is, despite having interacted with that company via another channel previously. Once again, a virtual assistant can help you turn that around.
“Consumers are now saying ‘enough is enough’ and are willing to change providers if a service doesn’t meet their expectations,” says Mike Hughes, European managing director for 7. “Bad service is costing firms customers and cash, and organizations need to better understand what constitutes good customer service.”
Here’s some more data from the survey: 35 percent of respondents said that they frequently feel dissatisfied with the customer service they received, showing that many brands have work to do in delivering a better customer experience. This figure rose to more than four in 10 amongst people aged 65 or over and dropped to one in five amongst 18- to 24-year olds, showing that elderly people are less tolerant of poor customer service.
“The world has changed for customers and they demand that companies know who they are, what they want, and how they want to be served. Customer service and the multi-channel experience are essential. Brands risk alienating their customers to the point that they take their business elsewhere,” says Hughes.
“Consumers use their mobile, online, social media, and web chat when interacting with customer service teams and they expect smart, integrated service across all channels. They don’t want to constantly repeat their issues and expect prompt resolution.”
How can a virtual assistant help? Davinci Virtual Assistant services are the solution to your customer service challenges. From administrative support and managerial tasks to creative services and personal scheduling; virtual office assistance is versatile, professional, and reliable. Davinci’s virtual assistants are skilled at providing meeting support, travel planning, communications assistance, project managing and a variety of other tasks.