Archives for August 2021

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8/5/2021

Automated Customer Service [Pros & Cons]

Depending on what type of business you have, your customer needs will vary, but automation can help nearly every type of business as it integrates technology into your customer service workflow. Think of the different types of customer support you can automate—everything from chatbots to canned responses and even callbacks, allowing your customers to find the answers they need without dealing with another person.

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