Davinci Blog

Do I need an Outsourced Receptionist for Healthcare Calls?

Medical practices face a perfect storm right now. Staff shortages keep getting worse, operational costs continue climbing, and patients expect someone to answer the phone at 9 PM on a Saturday. Your in-house team can’t be everywhere at once.

The burnout is real. According to National Library of Medicine’s research on healthcare administrative staff, 45.6% of medical receptionists experience burnout. That’s nearly half your front desk team running on empty—and the high turnover rate tells the same story. The cycle of recruiting and training replacements never ends.

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The Pros of a Virtual Receptionist

When you think of a receptionist, pop culture images like Peggy Olson from Mad Men or Pam Beesley from The Office may come to mind. But in the digital age—and the age of alternative office space—a new breed of receptionists are rising to take the load off without all the drama.

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10 Ways a Virtual Receptionist Can Help a Small Business to Succeed

Small businesses simply don’t have the time or resources to manage everything on their plates. Consider this interesting factoid. Even though we are living in a Digital Age when technology is commonplace, nearly half of small businesses still don’t have an online presence.

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