Archives for January 2026

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1/9/2026

Do I need an Outsourced Receptionist for Healthcare Calls?

Medical practices face a perfect storm right now. Staff shortages keep getting worse, operational costs continue climbing, and patients expect someone to answer the phone at 9 PM on a Saturday. Your in-house team can’t be everywhere at once.

The burnout is real. According to National Library of Medicine’s research on healthcare administrative staff, 45.6% of medical receptionists experience burnout. That’s nearly half your front desk team running on empty—and the high turnover rate tells the same story. The cycle of recruiting and training replacements never ends.

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