Davinci Blog

5/30/2018

How Live Web Chat Can Benefit Your Law Firm

When it comes your existing clients, they also want multiple engagement options—phone, email, online self-service, live web chat, and text. Rarely does one engagement channel suffice, but rather they want to engage with you at any time, on any device through their channel of choice.

Read more
4/25/2018

5 Ways to Reduce Operating Cost with Live Web Chat

If you go on just about any customer service-oriented website, you’ll see a little box pop up in the bottom corner of your web browser asking if you need help. What starts out as an automatic welcoming invitation to ask questions prompts a live chat operator to jump in with answers when you respond.

Read more
4/18/2018

How Live Web Chat Can Increase Sales and Engagement

Engagement in the digital age happens in a blink. No longer are customers willing to wait on an email response in 24 hours or to place a call and wait in a queue to speak with a live sales or service agent. This wasn’t the case before the advent of the digital age, when customers relied almost exclusively on voice as their engagement channel with vendors. However, with the advent of the digital age, expectations changed quickly. Customers expect their vendors to offer them the same digital engagement channels that they use in their personal lives. 

Read more
12/14/2016

5 Trends from 2016 That Are Shaping and Transforming Customer Service

This past year was full of exciting developments when it comes to customer service. Technology continues to be a critical enabler in the process, though many concurrently argue that the human component cannot be detached from the customer experience.

Read more
8/8/2016

Making Customer Engagement Fun, Memorable, and Measurable

Amazon MayDay generated a lot of hype when it was launched. The ability to engage digitally in real time via video with a customer service agent personalizes the customer service experience. Davinci Virtual Office Solutions knows the importance of providing customers with real-time engagement through the channel of their choice—phone, live web chat, or email—through Live Receptionist and Live Web Chat services.

Read more

Categories

Archive Show Archives