Davinci Blog

6/28/2021

7 Benefits Of Live Web Chat Service In 2021

Live web chat became a critical element of many websites—both for sales and service. The reasons for adopting live web chat were myriad, and many embraced it to realize the benefits. Touted outcomes included better conversion rates, lower bounce rates, higher customer engagement and satisfaction, lower costs as compared to traditional phone engagement.

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2/23/2021

Live Web Chat Versus AI Chatbots

In order to find success in today’s competitive landscape, all businesses must be able to provide good customer service. Not being able to live up to your customer’s expectations will cost your business, as 95% of consumers indicate that good customer service drives them to stay loyal to a brand and business. 

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6/4/2020

The Ins and Outs of Live Web Chat (Including Pros and Cons)

Over the last few years, live chat has become an essential feature of modern business websites. A well-managed live chat offers current and potential customers instant answers and support, which has made it the preferred customer to business touchpoint, with some 79% of consumers saying they prefer it to phone and email.

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4/24/2020

How Non-Profit Organizations Can Benefit from a Live Web Chat Service

Much has been written about for-profit businesses and the reasons they should use live web chat. For those with online stores, e-commerce transactions are at the top of the list. Research shows that customers want omnichannel options when making purchases—and live web chat is often cited as their preferred channel. Fast, easy, and convenient, live web chat humanizes the online engagement. 

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6/20/2019

Developing a Successful Mobile Strategy for your Small Business

In today’s digital world, mobile-friendliness is essential for business success. With mobile devices in the hands of almost every customer, handheld devices are influencing every shopping decision. By crafting a mobile presence, businesses can boost their reputation and profits. This isn’t just something Amazon and Google can do; small businesses can also develop a successful mobile strategy. 

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