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Live Web Chat Versus AI Chatbots
In order to find success in today’s competitive landscape, all businesses must be able to provide good customer service. Not being able to live up to your customer’s expectations will cost your business, as 95% of consumers indicate that good customer service drives them to stay loyal to a brand and business.
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The Ins and Outs of Live Web Chat (Including Pros and Cons)
Over the last few years, live chat has become an essential feature of modern business websites. A well-managed live chat offers current and potential customers instant answers and support, which has made it the preferred customer to business touchpoint, with some 79% of consumers saying they prefer it to phone and email.
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Developing a Successful Mobile Strategy for your Small Business
In today’s digital world, mobile-friendliness is essential for business success. With mobile devices in the hands of almost every customer, handheld devices are influencing every shopping decision. By crafting a mobile presence, businesses can boost their reputation and profits. This isn’t just something Amazon and Google can do; small businesses can also develop a successful mobile strategy.
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How Does Live Web Chat Work? 4 Small Business Use Cases
Customer engagement is king when it comes to business success. Introduction of digital engagement channels such as live web chat makes it possible for small businesses to compete on a level playing field with much larger counterparts when it comes to delivering delightful experiences to customers.
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15 Benefits of Live Web Chat & How to Optimize It for Your Business
Small businesses leaders and solopreneurs who have their smartphone tethered to their hip envision it as their lifeline to prospects and customers. But you may soon discover the lifeline is an actual albatross that constantly sucks your energy from you and interrupts important conversations and work. At the same time, offering only traditional engagement channels such as phone or email can prove inconvenient and frustrating to customers, who want to engage with business providers through an engagement channel of their choice.
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