Davinci Blog

4/18/2018

How Live Web Chat Can Increase Sales and Engagement

Engagement in the digital age happens in a blink. No longer are customers willing to wait on an email response in 24 hours or to place a call and wait in a queue to speak with a live sales or service agent. This wasn’t the case before the advent of the digital age, when customers relied almost exclusively on voice as their engagement channel with vendors. However, with the advent of the digital age, expectations changed quickly. Customers expect their vendors to offer them the same digital engagement channels that they use in their personal lives. 

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11/28/2016

Show Some Gratitude Towards Your Customers

Gratitude can be expressed in different ways in a business relationship. 

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2/5/2016

Business Leaders Live the “American Dream” by Capturing the Right Work-Life Balance

Eighty-nine percent of Americans report that work-life balance is a problem, with 54 percent of those calling it a significant problem.1 For business leaders, the data doesn’t get any better. Over half of small business leaders work more than 50 hours a week, and 20 percent indicate they work more than 60 hours a week.2

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8/20/2015

Davinci 101: Live chat services drive more sales and create a better customer service experience

One of the most popular add-on services among our current customers is our live web chat service. More and more people are finding out the convenience and effectiveness of having online live chat as part of their overall business strategy. If you have spent any significant time on the Davinci website, you have probably seen a peek into how the live chat service works. If not, here’s the basic rundown.

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6/12/2015

Live Web Chat: Personalized Digital Service

Millennials are changing how companies engage with their customers. Fifty-six percent indicate they prefer to use live web chat instead of using the phone to get answers to their questions. This preference is noteworthy when compared alongside the response of individuals who are 35 and older; only 27 percent prefer live web chat over phone.

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