Davinci Blog

4/25/2018

5 Ways to Reduce Operating Cost with Live Web Chat

If you go on just about any customer service-oriented website, you’ll see a little box pop up in the bottom corner of your web browser asking if you need help. What starts out as an automatic welcoming invitation to ask questions prompts a live chat operator to jump in with answers when you respond.

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4/2/2018

Brand Q&A: Davinci Virtual Office Solutions

A brand partner since 2016, Davinci finds success through review collection, referral paths and organic discovery of their ConsumerAffairs.com profile.

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11/2/2017

Making First Customer Contact a Success for Small Businesses

The old saying, “first impressions are often your only impression, so make it count,” is quite apropos. Research by Malcolm Gladwell finds that professional and personal impressions happen in a matter of seconds. Individuals connect with people and companies based on their initial perception and getting beyond that experience is nearly impossible once the connection is made. 

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10/18/2017

8 Ways That Good Customer Support Can Drive Sales

Much research has been produced on customer service over the past decade. Studies examine a plethora of issues and propose a comparable number of recommendations. The aggregate business outcome is an improved bottom line—from better operational efficiencies, to higher revenue, to reduced costs.

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4/21/2017

Avoid the Mistake of Disjointed Customer Service Engagement

There is nothing more frustrating than repeating your account information or personal details during a customer service session with a company. Whether it is moving between service representatives on the phone or moving between channels (e.g., live web chat to phone), these experiences stick out like a sore thumb and are one of the top service irritants for customers.

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