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17 Customer Service and Support Trends to Watch for 2023
As we move further into 2023, the landscape of customer service and support continues to evolve rapidly. New technologies and changing customer expectations are shaping the way businesses approach customer service, and companies that fail to adapt to digital transformation risk falling behind their competitors. With the rise of digital transformation, companies have been able to deliver a more personalized, convenient, and responsive service to customers than ever before.
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5 Ways to Reduce Operating Cost with Live Web Chat
If you go on just about any customer service-oriented website, you’ll see a little box pop up in the bottom corner of your web browser asking if you need help. What starts out as an automatic welcoming invitation to ask questions prompts a live chat operator to jump in with answers when you respond.
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Brand Q&A: Davinci Virtual Office Solutions
A brand partner since 2016, Davinci finds success through review collection, referral paths and organic discovery of their ConsumerAffairs.com profile.
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Making First Customer Contact a Success for Small Businesses
The old saying, “first impressions are often your only impression, so make it count,” is quite apropos. Research by Malcolm Gladwell finds that professional and personal impressions happen in a matter of seconds. Individuals connect with people and companies based on their initial perception and getting beyond that experience is nearly impossible once the connection is made.
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8 Ways That Good Customer Support Can Drive Sales
Much research has been produced on customer service over the past decade. Studies examine a plethora of issues and propose a comparable number of recommendations. The aggregate business outcome is an improved bottom line—from better operational efficiencies, to higher revenue, to reduced costs.
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