Davinci Blog

Name: Davinci Virtual Office
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4/14/2023

17 Customer Service and Support Trends to Watch for 2023

As we move further into 2023, the landscape of customer service and support continues to evolve rapidly. New technologies and changing customer expectations are shaping the way businesses approach customer service, and companies that fail to adapt to digital transformation risk falling behind their competitors. With the rise of digital transformation, companies have been able to deliver a more personalized, convenient, and responsive service to customers than ever before.

7/24/2019

Ways to Connect with Your Customers and Grow your Customer Base

Customers are what keeps a business alive. A business with no customers is no longer a business. Simply maintaining your customer base is not enough; you need to expand your reach as well.

4/25/2018

5 Ways to Reduce Operating Cost with Live Web Chat

If you go on just about any customer service-oriented website, you’ll see a little box pop up in the bottom corner of your web browser asking if you need help. What starts out as an automatic welcoming invitation to ask questions prompts a live chat operator to jump in with answers when you respond.

4/2/2018

Brand Q&A: Davinci Virtual Office Solutions

A brand partner since 2016, Davinci finds success through review collection, referral paths and organic discovery of their ConsumerAffairs.com profile.

11/2/2017

Making First Customer Contact a Success for Small Businesses

The old saying, “first impressions are often your only impression, so make it count,” is quite apropos. Research by Malcolm Gladwell finds that professional and personal impressions happen in a matter of seconds. Individuals connect with people and companies based on their initial perception and getting beyond that experience is nearly impossible once the connection is made.

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