Davinci Blog

6/28/2018

15 Benefits of Live Web Chat & How to Optimize It for Your Business

Small businesses leaders and solopreneurs who have their smartphone tethered to their hip envision it as their lifeline to prospects and customers. But you may soon discover the lifeline is an actual albatross that constantly sucks your energy from you and interrupts important conversations and work. At the same time, offering only traditional engagement channels such as phone or email can prove inconvenient and frustrating to customers, who want to engage with business providers through an engagement channel of their choice.

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4/18/2018

How Live Web Chat Can Increase Sales and Engagement

Engagement in the digital age happens in a blink. No longer are customers willing to wait on an email response in 24 hours or to place a call and wait in a queue to speak with a live sales or service agent. This wasn’t the case before the advent of the digital age, when customers relied almost exclusively on voice as their engagement channel with vendors. However, with the advent of the digital age, expectations changed quickly. Customers expect their vendors to offer them the same digital engagement channels that they use in their personal lives. 

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