Customer success story – Virtual Touch Pro
This month’s success story focuses on Virtual Touch Pro, a computer repair business operating out of Seattle and utilizing our virtual receptionist & call answering service. The company was founded in 2012 and services the Seattle area but also provides computer assistance remotely. Virtual Touch Pro has successfully integrated Davinci Virtual answering service & virtual receptionists into their company, so we bring you their story in our Customer Success Series this month.
When the company started their search for an answering service that works for the tech industry, they got online and started browsing the options, like most of our customers do, and they came across Davinci Virtual. Scot Runyan, one of the managers at the company, took a look at Davinci Virtual solutions when it comes to outsourcing their call answering and customer support needs. After comparing the reviews and offerings of what was currently out there, the company decided to go with Davinci.
In the initial feedback from the customers, they stated, “We looked at other solutions, but there was nothing like what Davinci does. Most impressive thing is that if a problem came up, they had a great system to taking care of it and were very professional about it”. This came in very helpful as the main pain point Virtual Touch Pro was trying to solve is to have someone there to get information from the person on the other end. Scot went on to say, “[We] needed a professional to answer and give the correct information and also to be able to receive the information around the time that it came in. You need to have a 5 star business to have a 5 star life, and Davinci helps to get us there”.
This isn't the first time the company’s management team has used an answering service, as Scot let us know that they used a local answering company for their receptionist needs in the late 70’s and 80’s, but is glad to be with Davinci in the 21st century. He noted, “I never had any problems with Davinci’s phone system. And phones can drive you crazy! We are always busy and [with Davinci], we are now able to get back to our client’s issues and saving time”. Although the company is still looking at their data, they feel confident to say that Davinci has had an impact on their overall new business opportunities and sales.
The end results for this tech company was that they were able to focus on growing their business and assisting customers, while greatly reducing distractions. When we asked Scot if he would recommend Davinci Virtual Office Solutions, he stated, “If there is a business that has any communication by phone, I would let them know that they would be able to have an intelligent representative who can answer your calls clearly, professionally and efficiently. The team that answers my calls do a great job!” It is stories like these that Davinci is known for, and why our reviews outshine the rest, as we care about the success of each and every one of our customers. Give us a call for a free consultation on how we can help you streamline your business. You can also take a look at our call answering cost calculator to see how much we could save you in terms of time you spend answering calls.
If you are interested in learning more about Virtual Touch Pro, visit their website at www.virtualtouchpro.com.
If you would like to learn more about the Live Receptionist Services at Davinci, give us a call at 888-863-3423.