Report Highlights Benefits of Virtualizing the WorkplaceNEW YORK-Virtualizing the workforce. It’s a trend that’s been gathering momentum for decades, but it perhaps reached a tipping point in the last 12 months. Now, further evidence emerges that this trend is here to stay.
Virtual business solutions provider Arise Virtual Solutions worked with Frost & Sullivan to publish a white paper called, "Virtualizing the Workplace: Cut Costs, Improve Customer Satisfaction and Achieve Flexibility through Homeshoring."
The white paper highlights the many unique and substantial benefits organizations gain from virtualization and the use of self-employed, work-at-home agents. Many of these workers, of course, use virtual office space.
"In its emerging years, the homeshoring model was an interesting alternative to the traditional call center, yet questions remained about its long-term viability. Today, it is clear that those questions have been answered,” says Ashwin Iyer, Global Contact Centre Director at Frost & Sullivan.
“Virtualization service providers have developed innovative models that ensure quality and allow companies to cut costs in their customer service models while trusting that their customers' needs will be met."
Although much of the report deals with call center agents, it’s clear that this is not the only segment of the industry that is virtualizing the workforce. Many industries now have a distributed workforce, which includes telecommuters working at home from virtual offices and mobile workers. Homeshoring’s model is one whose time has come, and will give further momentum to the virtual office industry.
Check out this video to learn more about homeshoring: