The term ‘virtual receptionist’ may not be in the Merriam-Webster dictionary, but it’s certainly in the vocabulary of a growing number of companies, large and small.

Indeed, the virtual receptionist is a growing trend in today’s business world, from Corporate America right down to the bootstrapping start-up – and everywhere in between. In fact, you could very well be speaking with a virtual receptionist when you call your doctor, accountant, lawyer or other professional services firm. You might be speaking with a virtual receptionist when you place a telephone order for goods and services of all kinds. You might even encounter a virtual receptionist when you call the local offices of an international company you are doing business with.

The virtual receptionist can do more than answer the phone – much more. They can become an extension of your business, gaining an understanding of your company as they deal with day-to-day issues that arise around appointments, cancellations, executive messaging preferences, and various tasks that can be handled over the telephone. The virtual receptionist is always professional, always knowledgeable, and always ready to help callers to your business find a solution or get the answers they need.

If you are spending too much time answering your phones, if you need someone to screen your calls to avoid wasting time, if you need help setting appointments, a virtual receptionist can save you time coming and going – and help you remain more available for customers in different time zones.