Davinci Blog

Name: Davinci Virtual Office
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2/23/2021

Live Web Chat Versus AI Chatbots

In order to find success in today’s competitive landscape, all businesses must be able to provide good customer service. Not being able to live up to your customer’s expectations will cost your business, as 95% of consumers indicate that good customer service drives them to stay loyal to a brand and business.

3/19/2019

How Does Live Web Chat Work? 4 Small Business Use Cases

Customer engagement is king when it comes to business success. Introduction of digital engagement channels such as live web chat makes it possible for small businesses to compete on a level playing field with much larger counterparts when it comes to delivering delightful experiences to customers.

5/30/2018

How Live Web Chat Can Benefit Your Law Firm

When it comes your existing clients, they also want multiple engagement options—phone, email, online self-service, live web chat, and text. Rarely does one engagement channel suffice, but rather they want to engage with you at any time, on any device through their channel of choice.

4/25/2018

5 Ways to Reduce Operating Cost with Live Web Chat

If you go on just about any customer service-oriented website, you’ll see a little box pop up in the bottom corner of your web browser asking if you need help. What starts out as an automatic welcoming invitation to ask questions prompts a live chat operator to jump in with answers when you respond.

2/18/2016

Helping Your Customers Maintain a “Quality Business-Life Balance”

Seventy-six percent of Americans view customer service as a true test of how much a company values them. On average, American adults have 65 customer service interactions a year.

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