Davinci Blog

3/19/2019

How Does Live Web Chat Work? 4 Small Business Use Cases

Customer engagement is king when it comes to business success. Introduction of digital engagement channels such as live web chat makes it possible for small businesses to compete on a level playing field with much larger counterparts when it comes to delivering delightful experiences to customers.

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5/30/2018

How Live Web Chat Can Benefit Your Law Firm

When it comes your existing clients, they also want multiple engagement options—phone, email, online self-service, live web chat, and text. Rarely does one engagement channel suffice, but rather they want to engage with you at any time, on any device through their channel of choice.

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4/25/2018

5 Ways to Reduce Operating Cost with Live Web Chat

If you go on just about any customer service-oriented website, you’ll see a little box pop up in the bottom corner of your web browser asking if you need help. What starts out as an automatic welcoming invitation to ask questions prompts a live chat operator to jump in with answers when you respond.

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2/18/2016

Helping Your Customers Maintain a “Quality Business-Life Balance”

Seventy-six percent of Americans view customer service as a true test of how much a company values them. On average, American adults have 65 customer service interactions a year.

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12/12/2014

The New Generation Virtual Office

Davinci Virtual has provided virtual office solutions to over 30,000 companies and entrepreneurs all over the world. Clients can obtain prime business addresses, live receptionist services, meeting room rentals and business support – instantly – with the click of a button. Davinci Virtual COO, Martin Senn, explains how the virtual office has matured and why it appeals to both blue collar and white collar companies.
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