Davinci Blog

Name: Davinci Virtual Office
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6/4/2021

What is the Difference Between an Auto Attendant & an Auto Receptionist?

An auto attendant or automated attendant is a voice menu system that allows all incoming calls to be transferred to any extension without going through a live receptionist. Auto attendants are a very common feature of contact centers, where they are used to route calls to the proper customer service agents which can help make the whole process more efficient and improve customer satisfaction.

9/23/2013

What's the Difference Between an Auto Attendant, a Secretary, and a Live Receptionist?

Secretaries, auto attendants, and live receptionists, oh my! There are few office staples as common as the receptionist behind the welcome desk. However, the look and feel of offices today is radically different than the rows of cubicles and coffee ring stains of yore. Naturally, receptionist work is radically different too, and far more customizable to the needs of businesses.