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10/18/2017
8 Ways That Good Customer Support Can Drive Sales
Much research has been produced on customer service over the past decade. Studies examine a plethora of issues and propose a comparable number of recommendations. The aggregate business outcome is an improved bottom line—from better operational efficiencies, to higher revenue, to reduced costs.
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8/10/2017
Sales: The First Impression
She called me promptly at 11 (a good sign), and I immediately tried to make a “human” connection with her. So, I took a moment to illustrate for her – a day in her life.
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