Davinci Blog

5/30/2018

How Live Web Chat Can Benefit Your Law Firm

When it comes your existing clients, they also want multiple engagement options—phone, email, online self-service, live web chat, and text. Rarely does one engagement channel suffice, but rather they want to engage with you at any time, on any device through their channel of choice.

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3/23/2018

How to Appear More Professional to Your Clients: 5 Ways to Start

Over the course of my career, I’ve had a chance to meet and interview hundreds of executives around the globe from enterprises such as Vodafone, United, BNY Mellon, Ford, Sealed Air, France Telecom, Visa, NASDAQ, Thai Airways, eBay, Barclays, and countless others. One of the key takeaways from these interviews and interactions is the professionalism—the individual executives as well as the companies they represent. Nearly every one of them talked, acted, and dressed their role. Rarely did I meet with one of the executives and leave doubting their professionalism or that of the company they represented.

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3/23/2016

“Walking the Talk” When It Comes to Customer Experience

Talking and walking should be synonymous when it comes to customer experience. But the reality is that many businesses fail when it comes to “walking a good talk.” And money talks in this case. More than 90 percent of marketing budgets is spent trying to get customers to call; only six percent is actually spent on the operations for handling the call.

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8/20/2015

Davinci 101: Live chat services drive more sales and create a better customer service experience

One of the most popular add-on services among our current customers is our live web chat service. More and more people are finding out the convenience and effectiveness of having online live chat as part of their overall business strategy. If you have spent any significant time on the Davinci website, you have probably seen a peek into how the live chat service works. If not, here’s the basic rundown.

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6/18/2015

Making First Impressions Count: 9 Factors for Consideration

In his best-selling book Blink, Malcolm Gladwell finds that first impressions—whether professional or personal—happen in a matter of seconds. Individuals connect with other people and companies based on their initial perception. Further, getting beyond that experience is nearly impossible once the connection is made. Indeed, research shows that first impressions even overrule facts in the lasting perceptions a person has of another person or business.

 

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