You've Got Questions: We've Got Answers.


Davinci simply makes doing business easier.

Browse by Category:

Page 6 of 10

Question:

What greeting will my callers hear?

Answer:

You can select what personalized greeting the receptionists say when they greet your callers. It can be as long or short as you’d like and customized in any way. If you are just working with our automated system, your callers can hear a recorded name or personalized greeting recorded by you or the Davinci team or ringing only.

Question:

How does the voicemail system work?

Answer:

Included with each phone package is a voicemail system. You or the Davinci team can record a main greeting for your voicemail box. If clients leave you messages, you can dial into the system to listen to them, or you can have the voicemails sent to you in a sound file with the date, time, and phone number of the call stamped. You can forward your voicemails emailed to multiple email accounts.

Question:

What hours do you answer calls live?

Answer:

Our live receptionist team answers calls for you during coast to coast business hours (8 am - 8 pm EST) Monday through Friday. 24x7 automated support is included complimentary.

Question:

How do the calls work after-hours?

Answer:

After live-answering-hours, your virtual account includes a wonderful automated attendant that will still greet your callers with a personalized greeting. The automated system can screen and forward calls, or simply put your callers into voicemail. If you need a dial by name or department directory after hours that forward to different places, you would need to buy additional voicemail boxes. $29.95 for box #2, $19.95 for any additional box after that. There is a $50 set-up fee for voicemail boxes.

Question:

How does the included email account work?

Answer:

When you sign up for live or automated phone service with Davinci, you get a personalized email account ___________@davincivirtual.com. This account stores and forwards your emails, faxes, voicemails, contacts, tasks, and is also how you access your conference calling platform. You can use this as your primary email account, or you can sync your current email service with this one and use this email account as the forwarding engine for your information.

Page 6 of 10

TELL ME MORE!