Frequently Asked Questions
How do I pay?
We accept credit and / or debit card payments. We cannot accept check, or cash payments. This also adds an extra level of convenience because you don’t have to worry about mailing in a check or late payments. All sign-ups need to be done online or over the phone at 888-863-3423. We cannot accomodate in-person sign-ups.
Can I take my Davinci Virtual number with me when I cancel my services?
It depends on the type of numbers you use in our system and how they were originally set up. Please call Davinci at 877-693-2846 to review your options.
How do the calls work after-hours?
After live-answering-hours, your virtual account includes a wonderful automated attendant that will still greet your callers with a personalized greeting. The automated system can screen and forward calls, or simply put your callers into voicemail. If you need a dial by name or department directory after hours that forwards to different places, you would need to buy additional voicemail boxes. $29.95 for box #2, $19.95 for any additional box after that. There is a $50 set-up fee for voicemail boxes.
How does the included email account work?
When you sign up for live or automated phone service with Davinci, you get a personalized email account firstname.lastname@example.org. This account stores and forwards your emails, faxes, voicemails, contacts, and tasks.
How does the fax service and fax forwarding work?
The toll-free or local number included with your account functions as a phone and fax number. Just give your contacts your Davinci number. The system will recognize whether it is a voice caller or whether it is a fax that it needs to forward. You can then receive your fax via email. Faxes do not cost you anything additional and are included in the base rate. A typical fax page is equal to 1 automated minute. 10 cents per page for overages.
Is there a Davinci Virtual Mobile APP?
Yes. The mobile APP is available on iTunes and at the Google Play Store. You can also watch this webinar on how to use the app.