Frequently Asked Questions

How do I pay?

We accept credit and / or debit card payments. We cannot accept check, or cash payments. This also adds an extra level of convenience because you don’t have to worry about mailing in a check or late payments.  All sign-ups need to be done online or over the phone at 888-863-3423. We cannot accomodate in-person sign-ups.

Can I take my Davinci Virtual number with me when I cancel my services?

It depends on the type of numbers you use in our system and how they were originally set up. Please call Davinci at 877-693-2846 to review your options.

How do the calls work after-hours?

After live-answering-hours, your virtual account includes a wonderful automated attendant that will still greet your callers with a personalized greeting. The automated system can screen and forward calls, or simply put your callers into voicemail. If you need a dial by name or department directory after hours that forwards to different places, you would need to buy additional voicemail boxes. $29.95 for box #2, $19.95 for any additional box after that. There is a $50 set-up fee for voicemail boxes.

How does the included email account work?

When you sign up for live or automated phone service with Davinci, you get a personalized email account ___________@davincivirtual.com. This account stores and forwards your emails, faxes, voicemails, contacts, and tasks. 

How does the fax service and fax forwarding work?

The toll-free or local number included with your account functions as a phone and fax number. Just give your contacts your Davinci number. The system will recognize whether it is a voice caller or whether it is a fax that it needs to forward. You can then receive your fax via email. Faxes do not cost you anything additional and are included in the base rate. A typical fax page is equal to 1 automated minute. 10 cents per page for overages.

Is there a Davinci Virtual Mobile APP?

Yes.  The mobile APP is available on iTunes and at the Google Play Store.  You can also watch this webinar on how to use the app.