Question:

What additional costs are there for Receptionist Services?

Answer:

Unlike our competitors our base rate is all inclusive. You don’t need to worry about paying additional for long distance, toll free minutes, call patching, voicemail, faxes, conference calling, etc. Even the scheduling, order processing, and outbound sales/customer service calls done by our receptionists are included in the base rate. The only additional cost you would ever see is based on call volume. Please call 888-863-3423 to review your call volume needs with a Davinci team member.

Question:

How does the forwarding work?

Answer:

We can forward calls to up to 100 employees or phone numbers you have at no additional charge. Most companies charge an extra fee to forward calls to multiple people or places – but Davinci doesn’t. We also include follow-me find-me solutions where our receptionists will call office lines, cell phones, home office lines, etc. until the desired party is reached. There is also schedule based forwarding online, so you have the power to control how, where, and when your calls and messages are forwarded. It’s a very simple process that our customer service team will customize with you at set-up. No additional charge for any of this.

Question:

What happens if I go over my minutes?

Answer:

We can always upgrade your package retroactively. We are very flexible that way and will make sure at the end of each month you are on the most economical plan for your usage. We will call you at the end of each month to evaluate your usage if you need to upgrade. Additional live receptionist time is only 1.5 cents per second. Additional automated minutes are only .10 cents per minute.

Question:

What are the main features included for Live Receptionist Services?

Answer:

For Live Communications Packages:

• Live team of professionals to handle incoming calls
• Call forwarding with caller ID
• Call announcing and screening
• Toll-free & local phone and fax numbers included
• Appointment setting and/or order taking capabilities
• Outbound customer service or sales calls 
• Caller tracking & information logging 
• Voicemail, and voicemail to email 
• Complimentary conference call platform (no minute charges) 
• eFax with fax to email 

Question:

Do you provide phone numbers or can I use an existing number I have?

Answer:

Davinci includes 2 numbers for free with all of our plans. You can choose whether these two numbers are toll-free or local numbers. These 2 numbers also work as fax to email numbers at the same time. Not all local area codes are available. Please check the website or call 888-863-3423 to verify if the area code you want is available. If you have existing numbers you would like to continue to use, you can forward those to us at no cost. If you wish us to go a step further and have us take ownership of your current number there is a one-time $75 porting fee which allows us to purchase your number from your existing provider. If you have us port your number, this means you no longer need to pay your current provider for that number as it would be considered 1 of the 2 free numbers Davinci includes for you. If you need a vanity number that spells something (example 1-800-DAVINCI) there is a onetime $100 set up fee for us to obtain this number for you. If you need an international phone/fax number it is $49.95 per month. So yes, we can work with existing numbers you have and provide you new numbers at no cost.