Question:

How do I pay?

Answer:

We accept credit and / or debit card payments. We cannot accept check, or cash payments. This also adds an extra level of convenience because you don’t have to worry about mailing in a check or late payments.  All sign-ups need to be done online or over the phone at 888-863-3423. We cannot accomodate in-person sign-ups.

Question:

How do the calls work after-hours?

Answer:

After live-answering-hours, your virtual account includes a wonderful automated attendant that will still greet your callers with a personalized greeting. The automated system can screen and forward calls, or simply put your callers into voicemail. The auto system can have a dial by name directory that goes to 7 numbers that all go to the same place, or it can forward to up to 7 different places but it would be all simultaneously or in round robin fashion. If you need a dial by name or department directory after hours that forward to different places, you would need to buy additional voicemail boxes. $29.95 for box #2, $19.95 for any additional box after that. There is a $50 set-up fee for voicemail boxes.

Question:

How does the included email account work?

Answer:

When you sign up for live or automated phone service with Davinci, you get a personalized email account ___________@davincivirtual.com. This account stores and forwards your emails, faxes, voicemails, contacts, tasks, and is also how you access your conference calling platform. You can use this as your primary email account, or you can sync your current email service with this one and use this email account as the forwarding engine for your information.

Question:

How does the fax service and fax forwarding work?

Answer:

The toll-free or local number included with your account functions as a phone and fax number. Just give your contacts your Davinci number. The system will recognize whether it is a voice caller or whether it is a fax that it needs to forward. You can then receive your fax via email, or it can forward the fax to a current in-house fax machine if you prefer. Faxes do not cost you anything additional and are included in the base rate. A typical fax page is equal to 1 automated minute. 10 cents per page for overages.