Live Receptionist Phone Order Processing
For Davinci's live receptionists, answering calls is only the beginning of the value they can provide your growing business. Train your receptionist to take orders from callers and handle shipment, payment, processing, and more.
Virtual Receptionist Appointment Booking
Davinci virtual live receptionists are proficient in many widely-used calendars like Google Calendar and Outlook, and are here to schedule all your appointments in real-time using a virtual appointment scheduling system.
Our live appointment scheduling service is your communication solution. It includes an online calendar that can be customized for meeting scheduling and online appointment setting. It will also send email alerts or text notifications for new or upcoming appointments.
Advantages of a Virtual Receptionist Appointment Scheduling Service
Get all the benefits of an in-house employee, without any of the overhead. Our friendly live receptionists can help you with a variety of appointment booking services, including:
- Appointment scheduling
- Managing emails to confirm appointments
- Auto email and text reminders
- Calendar management
- Out-of-town meeting scheduling
With Davinci’s virtual receptionist appointment booking services, you’ll never have to worry about multiple parties in different time zones or missing meetings or opportunities just to take a call. Take advantage of Davinci’s virtual office features, each designed to support the mobile entrepreneur.
You’re busy. There are calls you have to be on, calls that propel your business forward, and calls that keep you growing. And then there are “other calls” that don’t require your presence, but still deserve utmost attention—which is where your Davinci live virtual receptionist team comes in.
Davinci live receptionists can expertly handle all outbound calling duties, such as lead generation calls, outbound appointment scheduling, follow-up calls, surveys and market research, subscription renewals and sales, and third-party verification services.
All outbound calling is carried out by a professional virtual personal assistant who is trained on the specifics of your business.
As an entrepreneur on the move, we know you’ve got a lot going on.That’s why we built in a feature into our Davinci Live App that provides you the ability to make outbound call requests right through the app! It couldn’t be any easier or more convenient for you to manage your business on the go.
Answering phones is not all our live virtual receptionists can do. Our receptionists are trained and prepared to help you with advanced administrative tasks, such as order processing.
Davinci virtual receptionists can also be trained to take orders from callers using whatever web-based commerce solution you use to run your business. They can log into your e-commerce site to help gather payment information from customers and submit shipment and billing address information, along with directly processing returns or looking up invoices within your specific commerce solution.
Order processing services from Davinci ensure that when your customers have critical questions during the purchase journey, they’ll speak with someone knowledgeable, friendly, and ready to help you convert more business.
This allows your business to take orders over the phone, without having to answer the phone yourself. It’s an easy and affordable way to make sure you’re not missing customers who may go elsewhere if you are unable to help them right away.
Personalized Customer Service
Are you a small startup company looking for a little extra help, a consultant who doesn’t always have time to take calls, or an established business needing someone to fill in while your receptionist is on vacation? No matter the situation, Davinci’s live receptionists can give the customer care service required to make everyone (your customers, your staff, and you) happy.
Whether you need a temporary solution or a more permanent one, a live virtual receptionist is the answer you need for greeting and routing incoming calls, making outbound calls, scheduling appointments, processing orders, and accomplishing any other administrative task you assign.
When it comes to giving stellar customer care service, there is no match for Davinci. Our receptionists are well trained and take professionalism seriously. No matter what issue a customer brings up on a phone call, you can rest assured it will be handled with competency and grace.
Additionally, your live virtual receptionist can reflect the personality of your brand. For instance, if you want a bubbly voice on the phone to encourage excitement and engagement, your receptionist can do that. Or, if you want a serious voice of calm and reason, your receptionist can do that, too. However you want your business to be represented, we will take care of it.
That’s because customer care service is our specialty. No matter who calls, they will be your receptionist’s top priority. You can rest easy knowing calls will go where they need to go, in a timely manner. And whatever other tasks you choose to give your receptionist will be done exactly how you want, when you want. You’ll be surprised how much of your time is freed up with this additional helping hand on your team.
Smart, friendly, and available when you need them to be, a live virtual receptionist provides professional customer care service without the high price tag of hiring in-house.
What Is Virtual Customer Service?
Virtual customer service is providing traditional customer service support virtually. Instead of having an in-house customer service team that can resolve customer complaints and issues, an on-demand virtual customer care team does this work digitally.
Virtual customer care gives your business the benefit of a trained and experienced team without the expense of permanently employing one. This will help you improve customer satisfaction and the overall customer experience without paying more for a dedicated in-house team.
What Is the Impact of Customer Satisfaction?
When your customers are happy, it can help improve your retention rate, conversion rate, team morale, and bottom line. A satisfied, loyal customer is worth anywhere from five to 25 times more than the cost of getting a new customer.
A satisfied customer is going to stay with your brand, increasing customer retention and reducing customer churn. Increasing customer retention by only 5% can increase profits up to 95%.
What Are the Benefits of Good Customer Service?
Good customer care and service help fight against customer churn. Having a good receptionist and customer service team can help you keep the customers you worked hard to earn.
One of the biggest benefits of customer satisfaction is an increase in referral rates and organic endorsements. Happy customers are more likely to talk about your brand, which will boost your brand’s reputation and popularity.
Satisfied customers also affect your employees. Employees want to work where the customers are treated fairly. Companies that treat their customers with respect and offer good customer service are more engaged in their work and become more invested in the company.
As a business owner, your attention is being pulled in several directions. We know, as well as you do, that sometimes there aren’t enough hours in the day to get every task completed. Let a Davinci virtual administrative assistant be your third hand to help you handle those extra tasks. Our premium virtual receptionists provide support and handle all administrative assistant tasks as if they were at a desk next to you.
Maybe you’re not ready to hire a full-time office administrator, or maybe you just don’t want one. Either way, this is why Davinci has virtual administrative assistants here to help you in any capacity you might need.
Your Davinci receptionist will help you with things like scheduling deliveries, travel planning, assisting customers, providing meeting support, managing your calendar, checking your voicemail, and returning calls.
Everybody knows that the most successful business people work smarter, not harder. Avoid the many distractions that build up throughout the day and delegate the minutia to your virtual assistant from Davinci Virtual Office Solutions.
Specialized Call Flows
Davinci virtual receptionists are trained to know the ins and outs of your business. You can trust that when a customer calls in and connects with a live receptionist, their unique, and often complex questions will be answered as if you were on the phone speaking yourself.
Davinci virtual receptionists will be ready to expertly answer intricate questions from your prospective or existing customers with a tailored set of criteria as determined by you. Whether customers are looking to speak to a particular department, have presale questions, or are looking for assistance in using a product, trust a Davinci virtual receptionist to be there to answer the call while you focus on your work. Your Davinci receptionist will provide the professional phone presence, friendly voice, and learn everything they need to know to successfully assist your customer the first time they call.
Our experienced receptionists provide dedicated customer service at a fraction of the cost of hiring an in-house employee. It’s just another way Davinci helps you grow your business.