Virtual Receptionist and Answering Services for Marketing Agencies

A receptionist is the face of your company, often the first person with which potential clients interact. A good receptionist represents your company as professional, warm, and friendly. They are the first step in creating a positive client experience.

Answering Service Features for Marketing Agencies

Marketing and ad agencies move fast—so missed calls can mean missed opportunities. A professional answering service ensures you stay responsive and available without disrupting your creative flow. Key features include:

• Call Screening
• Call Forwarding
• Responsive live answering
• Appointment scheduling
• Client intake and lead capture
• Bilingual receptionist support
• Secure message taking and voicemail management

FAQs on Answering Services for Marketing

Here are some frequently asked questions about virtual receptionist services and how you can remain competitive with an answering service and a virtual receptionist as part of your marketing and advertising business.

How Can an Answering Service Help Advertising and Marketing Professionals?

Most marketing and advertising professionals are stretched thin between client work and administrative tasks to keep their business running. In a startup agency environment, a virtual assistant provides an outsourced solution responsible for fundamental client communications, giving you time to stay focused on the growth of your business.

When Should a Marketing Agency Need a Virtual Receptionist?

Virtual receptionists are a perfect solution when budgets are tight, and tensions are high. Rather than hiring and training a new employee, a virtual receptionist is an outsourced solution that can provide a variety of vital services while keeping your marketing company lean. They are ideal for marketing agencies that need administrative support but don’t have the budget or need for a full-time administrative receptionist.

How Can Live Answering Services Help Advertisers and Marketers?

Live answering services help marketers and advertisers by providing omnichannel customer support. It’s more than just answering and forwarding phone calls—it’s giving marketers and advertisers the support they need to help their company grow.

Live virtual receptionists provide a human touch to your business. When new or existing clients call, their first interaction shouldn’t be with a machine. Nobody likes having their time wasted trying to navigate through a maze of menu options with an automated voice. Forcing your potential clients to do so starts your relationship with them on the wrong foot and can leave a bad first impression.

A virtual assistant provides a warm, professional touch to every call and can even work evenings and weekends to ensure every call is consistently provided care and attention.

What Are the Benefits of Hiring a Virtual Assistant for Your Marketing and Advertising Agency?

If you’re not sure whether virtual receptionist services are right for your digital marketing and advertising agency, these benefits may help you make your decision.

Channel Consistency

An answering service for your digital marketing agency can handle phone, email, and website chat support, giving you a consistent voice and style across all platforms. This creates a consistent brand voice, which increases client satisfaction.

No Stress or Training Involved

Hiring a receptionist can be stressful and time-consuming. To hire a traditional receptionist, you have to:

• Put out a job advertisement.
• Manage the interviewing and onboarding process.
• Worry about training them.

In addition to that, if your receptionist quits, you’ll have to scramble to replace them quickly. Virtual receptionists from Davinci remove a lot of that stress. All virtual receptionists are vetted and trained to ensure that you will always receive the highest tier of experienced professional care. Additionally, you don’t need to worry about turnover. Davinci maintains a whole team of virtual receptionists, and we make sure any new receptionist knows how you do things, so your marketing agency won’t even notice the change.

Language Options

Virtual assistants provide you access to people who speak multiple languages. This option opens additional business opportunities and helps communicate complicated information to all clients, no matter the language barrier.

A Human Touch

Some marketing agencies choose to use a machine answering service for their receptionist. While this can work, it makes the first impression of your brand cold, robotic, and impersonal.

A live virtual receptionist provides a warm human touch to your brand. There’s nothing better than connecting with a real person to build relationships, strengthen connections, and resolve issues.

Invest in a Live Virtual Receptionist for Your Marketing and Advertising Agency

A Davinci live virtual receptionist helps provide the administrative support you need without requiring you to hire a full-time receptionist for your marketing agency. A virtual receptionist takes on the daily tasks and responsibilities you don’t want to focus on, freeing up more time for you to focus on the tasks that matter the most.

Find out more about how a virtual receptionist can help your digital marketing agency.