Virtual Receptionist for IT Support Companies

As an IT professional running a successful business, your time is important. Yet you keep finding yourself doing busy work like answering phone calls and emails instead of being able to stay focused on the pressing work right in front of you.

If this sounds familiar, you could use the help of a virtual receptionist...one that can handle any type of customer with professionalism, skill, and a helpful voice.

IT Virtual Receptionist Answering Service Tasks

Whether or not you have a dedicated IT office doesn’t matter. What does matter is that your calling customers get the same customer service they’d expect from a live receptionist at any other company, which is why you need a live virtual receptionist to be on the other end of the line when the phone rings.

A friendly, trained virtual receptionist can do anything another receptionist can do. The only difference is they can receive, direct, and forward calls and messages without having to be in your physical office.

Included and optional add-on virtual receptionist services include:

• Live Call Answering
• Call Screening
• Call Forwarding
• Conference Calls
• Voicemail Management
• Outbound Calling
• Appointment Scheduling
• Order Processing
• Administrative Tasks
• Bilingual Capabilities
• And More!

In other words, you no longer have to deal with constant calls interrupting your work time. You can instead focus on the responsibilities that matter most: those that are most profitable for your business.

How to Hire a Live IT Virtual Receptionist

If you’re seeking an answering service for your IT company to give it the professional voice it needs in today’s competitive climate, a live receptionist from Davinci will deliver what you and your customers both deserve.

How IT Professionals Use Davinci

Tech Support Calls

Screen and direct support requests to the right technician.

Help Desk Overflow

Catch extra calls during busy times so no client is left waiting.

Client Scheduling

Book consultations, system checks, or onboarding calls.

After-Hours Coverage

Ensure urgent issues are routed, even when your team’s offline.

Remote Team Coordination

Keep field techs connected through one central receptionist service.

Choose Davinci for These Key Answering Service Features:

• Call Forwarding/Screening
• Live Virtual Assistant test
• Friendly Customer Service
• Live Web Chat Services

Get Started with Davinci

Find out more information about what virtual receptionist services you can utilize to give your IT support services an upper hand. Call Davinci today.