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You've Got Questions: We've Got Answers.


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Page 4 of 6

Question:

How does the voicemail system work?

Answer:

Included with each phone package is a voicemail system. You or the Davinci team can record a main greeting for your voicemail box. If clients leave you messages, you can dial into the system to listen to them, or you can have the voicemails sent to you via email in a sound file with the date, time, and the phone number of the call stamped. 

Question:

What hours do you answer calls live?

Answer:

Our live receptionist team answers calls for you during coast to coast business hours (8 am - 8 pm EST) Monday through Friday. 24x7 automated support is included complimentary.

Question:

How do the calls work after-hours?

Answer:

After live-answering-hours, your virtual account includes a wonderful automated attendant that will still greet your callers with a personalized greeting. The automated system can screen and forward calls, or simply put your callers into voicemail. If you need a dial by name or department directory after hours that forwards to different places, you would need to buy additional voicemail boxes. $29.95 for box #2, $19.95 for any additional box after that. There is a $50 set-up fee for voicemail boxes.

Question:

How does the included email account work?

Answer:

When you sign up for live or automated phone service with Davinci, you get a personalized email account ___________@davincivirtual.com. This account stores and forwards your emails, faxes, voicemails, contacts, and tasks. 

Question:

How does the fax service and fax forwarding work?

Answer:

The toll-free or local number included with your account functions as a phone and fax number. Just give your contacts your Davinci number. The system will recognize whether it is a voice caller or whether it is a fax that it needs to forward. You can then receive your fax via email. Faxes do not cost you anything additional and are included in the base rate. A typical fax page is equal to 1 automated minute. 10 cents per page for overages.

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