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Question:

Can I get my numbers now and start services later?

Answer:

Unfortunately our numbers live in a large bank, and in order for us to reserve or hold a number we have to activate that account at that time.

Question:

Can I take my Davinci Virtual number with me when I cancel my services?

Answer:

It depends on the type of numbers you use in our system and how they were originally set up. Please call Davinci at 866-875-7848 to review your options.

Question:

How do the minute packages work?

Answer:

We actually base our call volume on per second increments, not per minute increments. So if we answer and forward a call in 3 seconds, it only counts as 3 seconds of live receptionist time. Unlike most of our competitors, we do not round up to the nearest minute. So the 50 minute package actually includes 3,000 seconds of live receptionist time. We’ve also included 10,000 automated minutes (long distance minutes) with every live receptionist minute plan. Those minutes are included to cover any long-distance fees, toll-free charges, or call patching fees that most of our competitors will charge you extra for.

Question:

Is there a set-up fee for Communication Services?

Answer:

Automated Phone Services – No

Live Receptionist Services - $95 one time

Live Web Chat $50 set-up fee

 

Question:

What greeting will my callers hear?

Answer:

You can select what personalized greeting the receptionists say when they greet your callers. It can be as long or short as you’d like and customized in any way. If you are just working with our automated system, your callers can hear a recorded name or personalized greeting recorded by you or the Davinci team or ringing only.

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