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Davinci simply makes doing business easier.

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Question:

Do you provide phone numbers or can I use an existing number I have?

Answer:

Davinci includes two numbers for free with all of our plans. You can choose whether these two numbers are toll-free or local numbers. These two numbers also work as fax to email numbers at the same time. Not all local area codes are available. Please check the website or call 888-863-3423 to verify if the area code you want is available. If you have existing numbers you would like to continue to use, you can forward those to us at no cost. If you wish us to go a step further and have us take ownership of your current number there is a one-time $75 porting fee which allows us to purchase your number from your existing provider. If you have us port your number, this means you no longer need to pay your current provider for that number as it would be considered 1 of the 2 free numbers Davinci includes for you. If you need a vanity number that spells something (example 1-800-DAVINCI) there is a onetime $100 set up fee for us to obtain this number for you. If you need an international phone/fax number it is $49.95 per month.

Question:

How soon can my communications package be set-up?

Answer:

Once you sign up online, you will be assigned a personal set up representative that will help you fill out your call flow form. Once that has been completed and sent back to us it typically takes about 1-2 business days. This allows us time to train and test your team of receptionists on how to handle your calls.

Question:

How do I pay?

Answer:

We accept credit and / or debit card payments. We cannot accept check, or cash payments. This also adds an extra level of convenience because you don’t have to worry about mailing in a check or late payments.  All sign-ups need to be done online or over the phone at 888-863-3423. We cannot accomodate in-person sign-ups.

Question:

Can I get my numbers now and start services later?

Answer:

Unfortunately our numbers live in a large bank, and in order for us to reserve or hold a number we have to activate that account at that time.

Question:

Can I take my Davinci Virtual number with me when I cancel my services?

Answer:

It depends on the type of numbers you use in our system and how they were originally set up. Please call Davinci at 866-875-7848 to review your options.

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