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Question:

How does the fax service and fax forwarding work?

Answer:

The toll-free or local number included with your account functions as a phone and fax number. Just give your contacts your Davinci number. The system will recognize whether it is a voice caller or whether it is a fax that it needs to forward. You can then receive your fax via email. Faxes do not cost you anything additional and are included in the base rate. A typical fax page is equal to 1 automated minute. 10 cents per page for overages.

Question:

What is Find Me Follow Me?

Answer:

Think of Find Me Follow Me as a virtual phone locating service. When someone dials your office phone number they can only reach you if you happen to be at your desk. If they wish to speak to you, they will then have to dial your cell phone, or home phone next. This is a time consuming and frustrating process for some. Plus, if you miss an important call, you will now have to return a Voicemail. The Find Me Follow Me feature allows your callers to reach you by simply dialing one number. When a callers dials this virtual number, this receptionist and/or system checks your schedule, then begins to dial phone numbers based on your settings. For example: I usually work a Monday thru Friday 9-5 work week. I also work from home time to time. My schedule is quite flexible. There is no guarantee that I will be sitting at my desk each Wednesday morning. I also have a cell phone which I carry with me everywhere I go. When someone calls me during the work week they dial my virtual number. I have the system set up to first dial the phone number at my desk in the office. If I do not answer the phone, I have the system set up to then ring both my home phone number and my cell phone at the same time. The caller does not have to do anything but wait for me to answer the phone. If I still do not answer the call, they are then asked to leave a Voicemail. It is that easy. Anytime, Anywhere.... The Find Me Follow Me service lets callers reach you by phone anytime, anywhere. There is no need to give your friends and associates multiple numbers for office, fax, cell, home, etc. With Find Me Follow Me, your virtual phone number gives you the freedom to be away from the office without worrying about missing an important call or opportunity.

Question:

What is the contract term for Receptionist Services?

Answer:

Phone & chat solutions are on month to month contracts. All we need to cancel is 30 day written notice of cancelation.

Question:

What is your contract term?

Answer:

Location solutions require a 6 month commitment. 30 day written notice is required for cancellation after contract term. After the 6 month term it rolls over month to month.

Question:

Are the minutes tracked for the full length of the call or just for the answering and connection?

Answer:

Live minutes only count for the time that we are actually on the phone with your caller. (By the second, not minute.) Once transferred through that is when automated minutes come into play. We’ve included 500-1000 minutes of automated time in the base packages, so you never have to worry about any additional fees. Those minutes are included to cover any long-distance fees, toll-free charges, or call patching fees that most of our competitors will charge extra for. Unless they have an extremely high call volume the basic minute plan covers most company’s needs. Extra minutes are .10 cents each or they can get 1000 for $69. And we can always upgrade them retroactively if they go over so they never have to work about overage charges.

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