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Question:

What additional costs are there for Location Services?

Answer:

For address services additional costs can include conference room or day office use, mail forwarding, copies, etc. These variable charges differ by location, please call 888-863-3423 for specific information regarding the location of your choice.

Question:

What are the main features included for Live Receptionist Services?

Answer:

For Business Communications plans:

  • Live team of professionals to handle incoming calls
  • Call forwarding with caller ID
  • Call announcing and screening
  • Toll-free & local phone and fax numbers included
  • Advanced Call Routing
  • Voicemail Management
  • Audio Conferencing
  • Unlimited Long Distance Calling
  • Auto Receptionist
  • Online Faxing

For Premium Communications plans:

  • Everything included in a Business plan
  • Appointment scheduling
  • Outbound Calling
  • Order Processing & Customer Care
  • Bilingual Receptionists
  • Administrative Tasks & Work
  • Special FAQs & Complex Call Flows

Question:

Do you provide phone numbers or can I use an existing number I have?

Answer:

Davinci includes two numbers for free with all of our plans. You can choose whether these two numbers are toll-free or local numbers. These two numbers also work as fax to email numbers at the same time. Not all local area codes are available. Please check the website or call 888-863-3423 to verify if the area code you want is available. If you have existing numbers you would like to continue to use, you can forward those to us at no cost. If you wish us to go a step further and have us take ownership of your current number there is a one-time $75 porting fee which allows us to purchase your number from your existing provider. If you have us port your number, this means you no longer need to pay your current provider for that number as it would be considered 1 of the 2 free numbers Davinci includes for you. If you need a vanity number that spells something (example 1-800-DAVINCI) there is a onetime $100 set up fee for us to obtain this number for you. If you need an international phone/fax number it is $49.95 per month.

Question:

How does the scheduling work?

Answer:

Our receptionists use a web-based calendar that you will have access to view in real time. This calendar is also syncable and can communicate directly with your current outlook, palm-pilot, act, or other syncable calendaring system. It's your choice if you’d like to begin using the complimentary calendar we include with the system or if you’d like to continue using your current working calendar.

Question:

How do the receptionists process orders for me?

Answer:

Our team will have links to your website at their fingertips each time a client calls you. They can process your clients orders online, directly through your website. Or they can simply log caller information and email it to you directly if you prefer. Please call 888-863-3423 to discuss your specific order needs to ensure we can match them. It’s all very flexible.

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