Davinci Virtual Blog
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Virtual Assistants Can Help Improve Your Customer Service
According to consumer firm 7, more than one-third of consumers have switched suppliers as a result of bad service and three in 10 have not signed up to a service because of the bad customer service they received initially. Virtual assistants can help ensure better customer service.
What’s more, the survey showed that 51 percent of respondents felt frustrated when companies do not know who they are or what their issue is, despite having interacted with that company via another channel previously. Once again, a virtual assistant can help you turn that around.
“Consumers are now saying ‘enough is enough’ and are willing to change providers if a service doesn’t meet their expectations,” says Mike Hughes, European managing director for 7. “Bad service is costing firms customers and cash, and organizations need to better understand what constitutes good customer service.”
Here’s some more data from the survey: 35 percent of respondents said that they frequently feel dissatisfied with the customer service they received, showing that many brands have work to do in delivering a better customer experience. This figure rose to more than four in 10 amongst people aged 65 or over and dropped to one in five amongst 18- to 24-year olds, showing that elderly people are less tolerant of poor customer service.
“The world has changed for customers and they demand that companies know who they are, what they want, and how they want to be served. Customer service and the multi-channel experience are essential. Brands risk alienating their customers to the point that they take their business elsewhere,” says Hughes.
“Consumers use their mobile, online, social media, and web chat when interacting with customer service teams and they expect smart, integrated service across all channels. They don’t want to constantly repeat their issues and expect prompt resolution.”
How can a virtual assistant help? Davinci Virtual Assistant services are the solution to your customer service challenges. From administrative support and managerial tasks to creative services and personal scheduling; virtual office assistance is versatile, professional, and reliable. Davinci’s virtual assistants are skilled at providing meeting support, travel planning, communications assistance, project managing and a variety of other tasks.
Why Hong Kong Virtual Offices on Connaught Road Are Affordable, Strategic
Connaught Road West, meanwhile, runs towards the Kennedy Town and Pok Ful Lam areas in the west of Hong Kong. It’s the main road running into the entrance of the Western Harbour Tunnel all the way to Shek Ton Tsui. That’s where it merges with Des Voeux Road West.
Consider the frontages on Hong Kong’s Connaught Road: AIG Tower, Hong Kong Club Building, Mandarin Oriental, Hong Kong, Shun Tak Centre, Wing On House, to make a few. Suffice it to say this is a strategic location for a virtual office.
You can rent Hong Kong virtual office space from Davinci Virtual at Connaught Road Executive Centre. Located at 15/F, 1-6 Connaught Road West in Sheung Wan, Hong Kong, Davinci offers virtual offices there for prices starting at just $60 a month.
This Hong Kong virtual office package includes a prime business address, mail and package receipt, access to a business support center, and a lobby greeter to welcome any guests who come to pick up or drop off packages and more.
This virtual office space in Hong Kong also makes available conference room rental for $25 to $45 an hour and day time office space for $10 to $35 an hour. You can use your Hong Kong virtual office address for business cards, licensing, websites and other public materials. With Davinci Virtual, you also get access to a network of more than 3,000 meeting rooms worldwide.
How Many People Really Use Virtual Offices, Anyway?
“The Census Bureau collects data on how people travel to work, with one option being not traveling at all. The Bureau of Labor Statistics (BLS) captures information on where and when they work,” Global Workplace Analytics reports.
“BLS also polls companies about whether they offer flexible workplace options. The IRS and the SBA gather information about home-based businesses. And the Office of Personnel Management(OPM) tracks telework practices in the federal workforce.”
Global Workplace Analytics has a 27-page whitepaper called The State of Telework in the U.S. that offers in-depth analysis of telecommuting data. Its charts were last updated Oct. 2012, which is just about as good as it gets for virtual office data. And so … drum roll, please … the number total number of employee teleworkers in 2011 was 3.148 million.
There’s lots of talk about virtual office use in the public sector, but virtual office use is also growing in the private sector and among non-profits. Both for-profit and non-profit companies posted 4.5 percent year-over-year teleworking growth.
Who uses virtual offices? Global Workplace Analytics reports:
A typical telecommuter is 49 years old, college educated, a salaried non-union employee in a management or professional role, earns $58,000 a year, and works for a company with more than 100 employees.
Relative to the total population, a disproportionate share of management, professional, sales and office workers telecommute.
Using home as a ‘reasonable accommodation’ per the Americans with Disabilities Act, 316,000 disabled employees regularly work from home.
Non-exempt employees are far less likely to work at home on a regular or ad hoc basis than salaried employees.
Over 75% of employees who work from home earn over $65,000 per year putting them in the upper 80 percentile relative to all employees.
Larger companies are more likely to allow telecommuting than smaller ones.
Non-union organizations are more likely to offer telecommuting those with unions.
Do Virtual Offices Blur Boundaries Between Work and Home?
Beyond work-life balance, rising gas prices have also helped virtual office use become an attractive option for busy professionals. But virtual office users beware: If you aren’t careful you may end up working more hours than if you stayed in the traditional office space.
According to a new study from The University of Texas at Austin, for most employees who work remotely, telecommuting equates to working more hours.
Specifically, the study shows that most of the 30 percent of respondents who work from home add five to seven hours to their workweek compared with those who work exclusively at a traditional office. They are also significantly less likely to work a standard 40-hour schedule and more likely to work overtime. In fact, most telecommuting hours occur after an employee has already put in 40 hours of work at the office.
The study concludes that telecommuting from a virtual office causes work to seep into home life. The study confirms an issue previously identified in the 2008 Pew Networked Workers survey. According to that survey, a majority of tech-savvy workers claim that telecommuting technology has increased their overall work hours and that employees use technology, especially e-mail, to perform work tasks even when sick or on vacation.
“Careful monitoring of this blurred boundary between work and home time and the erosion of ‘normal working hours’ in many professions can help us understand the expansion of work hours overall among salaried workers,” says Jennifer Glass, professor in the Department of Sociology and the Population Research Center.
For employers, this may sound like good news. For virtual office workers, you may already know this. If you work from a virtual office, do you find the results of this study to be true? Do the lines between work and life blur together? This is always a danger, and no more so with virtual office work. No matter where you work, it’s up to you to set the appropriate boundaries to safeguard your family time.
FlexJobs Offers Free Virtual Office Jobs Search Webinar
Job seekers looking for flexibility, like telecommuting from a virtual office, freelance work and other remote opportunities, can log on to a free webinar from FlexJobs. FlexJobs CEO Sara Sutton Fell is holding the webinar to offer virtual office job seekers free advice on employment hunting.
“As we head into the holidays, job hunting can get increasingly more difficult,” Fell says. “We hope to boost the morale of those looking for work and help give them the edge they will need to land a job.”
The webinar is on Dec. 4 at 1 p.m. When you sign on, you’ll learn:
1. What's available in the flexible job market?
2. How to find flexible jobs (virtual office work, telecommuting, flex schedule, part-time, freelance)
3. How to avoid job search scams
4. Resume and cover letter tips for flexible and virtual office jobs
5. How to continue your job search over the holidays
6. Low-commitment flexible jobs to make extra income
“After the overwhelming success of a webinar we hosted in October, we realized the demand for advice in finding flexible employment was high and are happy to offer more tips, “ says Fell. In case you aren’t familiar with FlexJobs, it’s an online service for hand-screened and professional flexible, part-time, telecommuting, and freelance job listings.
The virtual office jobs webinar is free of charge, but space is limited and available on a first come first serve basis. Click here to sign up.
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