Davinci Virtual Blog



The top 10 benefits of a virtual receptionist

There are many benefits to hiring a virtual receptionist. They can bolster your organization’s image, offer exceptional customer care, and improve your online presence. With so much to gain at the fraction of the cost of hiring an employee, virtual receptionist services are becoming an increasingly popular choice for businesses.

While there many reasons to consider abandoning the traditional customer service model, here are the top ten ways your company can benefit from hiring virtual receptionists:

1. Professional image

Having a loyal client base is important for any industry, and one way to bolster both your current and potential customers’ confidence is to maintain a professional image. A virtual receptionist can provide care off-site and away from distractions, ensuring quality customer service to meet both you and your customers’ standards.

2. Web chat 

Customer service isn’t limited to phone support. Virtual receptionists can offer the same care on your website by engaging your visitors with web chat. Your web visitors can receive quick answers to online inquiry, increasing your online presence and converting it into an interactive sales tool.

3. Answer Phones

Perhaps the most essential task of all, but also the most time consuming, is call answering. With a live virtual receptionist, you can decrease interruptions and increase productivity. A trained professional answers all incoming calls with a personalized greeting, forwarding only the ones requiring your attention.

4. Schedule appointments

Save even more time with appointment scheduling services provided by a virtual receptionist. While you tend to your business, a virtual receptionist schedules meetings and appointments online.

5. Industry trained

If your business requires a specially-trained individual, a live virtual receptionist can still meet your business needs. By choosing a company to provide a live receptionist familiar with your industry’s practices, you can easily and affordably hire someone prepared to meet your management needs.

6. Order processing

A virtual receptionist’s duties include much more than phone support. They may also place orders and process payments through your e-commerce system and answer customer questions regarding their orders.

7. Low monthly cost vs. hiring a full-time employee

Hiring a full-time staff member can be needlessly expensive. Not only do you need to pay their salary, but you must also create a workspace and provide the necessary equipment for them to perform their duties. However, you can save money by hiring a live virtual receptionist. For as low as $149 a month, you can have all the features you need to provide excellent customer care and increase productivity.

8. Reduces overhead operating costs

Operating costs are not limited to paying a staff member’s salary. They can extend to maintaining a workspace, and buying new supplies and equipment. By outsourcing administrative tasks to a virtual receptionist, you eliminate the need to spend more on materials. Virtual receptionist services include only the best equipment to ensure clear calls and superior customer service, and the best part­—you only pay for the minutes you need.

9. Lead generation

In addition to simply saving your organization money, virtual receptionists can assist in increasing revenue. A professional tending to all your customers with care can yield more sales leads. Through exceptional customer service both on and offline, customers are more inclined to make purchases and invest in your business.

10. Broaden availability to bilingual clients 

Targeting only English-speaking customers is an opportunity lost. By giving your organization a bilingual voice, you increase the size of your client base. With Spanish being the second most commonly spoken language in the world, it’s important to make your services available in more than one language. Bilingual live virtual receptionists are available to expand your target demographic and improve customer satisfaction, converting great service into measurable results.

These are just ten ways your business can benefit from hiring a live virtual receptionist. Your organization can provide excellent customer care without breaking the bank, and Davinci Receptionist Services has made it easier than ever.

Contact us and start reaping the benefits of a virtual receptionist for your small business with the team at Davinci today.

Small Business Needs: Do You Have a Live Virtual Receptionist?

There are many things that can help your business thrive, like having a distinct brand message, creating a powerful online presence, and perhaps the most important—great customer service. Handling that on your own can be an overwhelming undertaking. However, many small businesses are discovering how hiring a live virtual receptionist can assist them with the essential services they provide.

Features and benefits of virtual receptionist services

Not only can a live receptionist perform administrative tasks to save you time, they may also help you reduce overhead. But there are many more virtual receptionist services available that can benefit any kind of business, big or small.

  1. Familiarity with your industry

One of the most distinctive services live virtual receptionists provide is their general expertise in your industry. At Davinci Receptionist Services, you can hire someone specially trained for your business and its practices. From tech consultants to healthcare and real estate, there are many features available specific to your needs, whether it is web chat, tech support, order processing, or multi-channel customer service.

  1. High quality customer service

The most successful businesses in the world are known for their exceptional customer service. A live receptionist can give you the same edge with their professional, friendly demeanor and proven ability to skillfully communicate with customers. Eliminating the need for automated messages, your customers speak to a real live receptionist, ensuring that your business is providing the personal care necessary to establish a loyal customer base.

  1. The latest innovative technology

A virtual receptionist can provide features you may not otherwise have, like live web chat, quick response to email inquiry, and superior phone support. Your business can communicate through multiple channels, all with the same professionalism and prompt response your customers expect. With the latest technology and a trained professional to operate its services, you will have the tools to compete with the most cutting-edge companies.

  1. Helping your business grow

It’s the small things that count, but they can also take time away from the larger tasks that require your attention throughout the day. While a live virtual receptionist manages your schedule, voicemail, and performs numerous web and phone services, you increase productivity as those small things are addressed with care. This kind of detail showcases your organization’s dedication to unparalleled customer service and provides a clear voice to pair with your brand. The result is a better connection with customers and more time available to you for strategy and business management.

  1. Reducing overhead

As a small business owner, perhaps the biggest concern is how to acquire all these features without creating huge overhead, and it’s this important detail that is convincing so many businesses to make the switch. Hiring a live virtual receptionist costs far less than a full-time staff member, and with all the workspace and technology included, it’s no surprise that it’s such a popular business solution. No computers to buy. No workspace to set up for a new employee. For a set monthly fee, you can have all the features you need to help your business succeed.

These are only a few of the benefits of using live receptionist services for your small business. Keep ahead of the competition by improving your organization’s image. Be sure to select a live receptionist service that can deliver the best features for your business needs.

The best way to discover what else your business can gain from hiring a live virtual receptionist is to see for yourself. Get started with a live receptionist from Davinci today.

Small Business Tips: Be as big as your competitors at half the cost

When you’re a small business owner it’s tough to compete along side big businesses. You know that you can’t afford all the amenities and technologies of a big firm, but you still want to impress prospects and clients, ensuring them that you’re capable and competent when it comes to their needs. So how do you start? It’s easier to have the image of a big firm even when you’re a small company. Follow the three tips below and you will be able to compete successfully even against the biggest corporations.

  1. Hire a virtual receptionist

There’s nothing worse than not being there when your customers need you. But if you’re a business of one, it’s likely that you can’t do it all yourself—certain things are bound to fall through the cracks. At the same time however, you can argue that hiring a full time employee might not be cost-effective. And you would be right—with salary and benefits it might not be worth it to bring on a full time employee. There’s no need to compromise, however, with a virtual receptionist you can have the best of both worlds. Virtual receptionists can answer phones, respond to emails and participate on web chats. Your clients and prospects will always have a person to answer their questions. And the best part is, virtual receptionists can be trained to answer questions specific to your industry and business. This ensures that your company maintains a high level of professionalism, while giving you the time to focus on growing your business.

  1. Establish a virtual office address

As a small business owner you know how important the first impression is. But if you work out of your house, you might find it hard to keep that professional appearance. An easy way to give off that professional image without having to lease office space is with a virtual office address. You can have an office address in any location around the world and in popular city areas, without the out of pocket cost of leasing an office in a downtown location. You exude a professional image by receiving and sending mail from that address. Now, you can comfortably work out of your home and still maintain the same image as the biggest competitors in your industry.

  1. Utilize Meeting Room Rentals

When you’re growing your business, chances are you’re booking a lot of meetings. But, the overhead costs of leasing an office space might not be cost-effective. At the same time, you don’t want to hold meetings out of your home office because it doesn’t seem professional and the atmosphere is likely to turn your prospects off. With a meeting room rental you get the professional atmosphere that your clients and prospects expect, without the high overhead cost or lease agreement expenses. Davinci Virtual has over 950 locations worldwide so you’ll always find the ideal meeting room or office space. The rooms are equipped with all the technological presentation tools you’ll need such as smart boards, LCD projectors, plasma screens, video conferencing and many more as well as amenities such as catering to ensure that your clients and prospects are happy.

Growing your business is a full time job, especially if you’re running it out of your home. From keeping existing clients happy to acquiring new prospects there’s a lot to consider, and chances are you’re always busy doing something. Image is everything when it comes to competing successfully with big firms and corporations. However, if you’re a business of one, you might not have the budget. With these three tips you can ensure that your business always maintains a professional image. Succeed over your competitors by contacting us at Davinci Virtual today.

How the right area code can give your company a competitive edge in business

In today’s competitive business world, perception is everything. You have to make the right first impression and maintain a favorable image in every aspect of your business, no matter how small you think that aspect might be. Even something as simple as having a recognizable area code can make a big difference when it comes to credibility. A familiar area code or toll-free number makes your company look more professional and reassures consumers that you’re running a legitimate business. And according to a Business Insider article, “800 numbers make your small business look bigger,” which can be crucial when you’re going up against big competitors. However, if you’re a small business owner, chances are you’re taking a lot of the calls right out of your home and are using your personal number or cell phone. There’s a better way. With Davinci’s virtual office services, you can get a phone number with the right area code as well as hire a live virtual receptionist to answer all your phone calls.

A Virtual Office Phone Number

If you’re a small business owner trying to compete in the same space as larger companies, then you know the importance of establishing your business in the right location. And a virtual office phone number makes it easy. You can work out of your home and select a local number that shows you have a business presence in any major city around the world, resulting in your target audience feeling more at ease when purchasing your product or service. Davinci Virtual offers toll-free numbers that can be applied to your phone and fax line, giving your contact information a more professional feel.. The stakes are high for small businesses these days, and something as simple as the right area code and number can go a long way to adding that professional touch consumers have come to expect.

Virtual Receptionist

When clients or prospects call and email your business, they expect to talk and interact with a live person. Virtual receptionists are able to take calls, respond to emails and answer questions on web chat for all your business needs. They can be specifically trained in your business and industry, so your customers and clients are always receiving the right answers to their questions.

With a live virtual receptionist, your clients will speak with a real person with the time and experience to answer questions thoughtfully and thoroughly, so you can focus your efforts on growing your business successfully. This alternative offers the best of both worlds; you get the level of service you expect without the expenses of salary and benefits—all at a low monthly cost.

Virtual receptionist services are also a great solution if you’re looking to grow your business overseas and establish an international presence in multiple markets. Combined with local numbers for all locations, you are able to gain an advantage over your competitors. Contact us and get the competitive edge in business with a live virtual receptionist and a virtual office phone number from Davinci today.

How To Brand Your Business In A Virtual Environment

In today’s business world, companies need a strong virtual presence if they want to stand out above their competition. The Internet has changed the way we interact, communicate and seek information. Even with a great looking website, if your business is ran out of a small office or out of your home, prospects might be turned off and be less likely to trust in your service or product. You can leverage virtual office services to better brand your business and project a professional image by keeping these five tips in mind.

1. Utilize a virtual office address

It’s a well-known fact that it’s important to establish your business in the right location. If you’re a small company or firm you probably can’t afford to be everywhere. Prime locations come with a high price tag. With a virtual office business address your company can have the look and feel of an established business, without the out of pocket expense of maintaining overhead costs and lease agreements. With over 950 business locations around the world, Davinci Virtual makes it easy to find the ideal office address to make a great first impression. Office address locations also offer mail receiving and forwarding, an onsite receptionist to greet your clients and prospects, lobby directory listings and many more services. Your professional address brings credibility to your business and lets you compete on a bigger scale.

2. Impress with virtual meeting rooms

The first impression can make all the difference when it comes to closing a business deal. Prospects are reluctant to trust anyone if they’re put off by the meeting environment. If you’re a small business owner, you likely keep a close eye on your budget, and might find it unnecessary to lease office space primarily to hold meetings. However, you don’t want to lose a sale or make prospects uncomfortable by meeting at random locations such as a noisy Starbucks or a home office. Luckily, virtual meeting rooms offer great alternative solutions with a variety of locations. With a virtual office space or meeting room, you get all the tools you need such as wireless Internet, audio/video conferencing, a lobby greeter and more. As well as all the amenities such as catering services, a space with the right atmosphere, and a wide variety of locations to choose from.

3. Create a corporate email

Your company’s email address is one of the first things a prospect sees when they check their email. It’s critical to have a professional corporate email when you’re executing campaigns and sending out offers. If your email is coming from a random looking or free email account address, it’s likely to look like spam and might turn prospects away or make them skeptical about your business at first glance.

4. Establish web chat on your website

There’s nothing worse than when consumers or prospective clients can’t find what they’re looking for on your website. Although you might think that you have everything working in perfect order, if the user interface isn’t simple and clear, you’re bound to lose sales. Sometimes having a contact number or email address on the site isn’t enough. The consumer might have an urgent question, and a phone call or email might take too long. Having a web chat on your website saves consumer time and frustration. Potential clients can talk to someone right away without second guessing their interest in your product or service. We live in a world where we expect answers to our questions on the spot, there’s no room to wait. It’s time to deliver the level of service that your consumers have come to expect.

5. Hire a virtual receptionist

When it comes to winning over clients and prospects, having a live person answer calls, emails and web chat in a timely manner can go a long way. You might think that your company is not big enough to hire a receptionist, but if you’re trying to do it all yourself, things are bound to fall through the cracks. With a virtual receptionist service you can have all the benefits of a receptionist at the fraction of the cost. Your customers and prospects will receive a live, professional person on the phone each time; and with prompt email replies they’ll never have to wait or wonder if they got through. Automated messages are frustratingand make your business look unprofessional. When it comes down to it, personal contact with customers is essential for business growth.

Branding your business in a virtual environment is a huge boost to the success and growth of your company. These five tips give a general overview of how you can start to build a virtual presence. What are some ways you’ve branded your business in a virtual environment? Share your thoughts in the comments below.