Services
Virtual Offices Virtual Office Features Full Time Spaces Live Receptionist Live Receptionist Features Auto Receptionist Live Web Chat Meeting Spaces Meeting Space Features Coworking Spaces Event Spaces Preferred Locations Marketplace Incorporation Services Search Virtual Office Services Near Me
The Virtual Live Receptionist: Available and Knowledgeable
Delivering exceptional experiences to customers seeking service is critical. Consider this factoid: 89 percent of customers will stop doing business with a brand because of bad service.[1]
Being available to answer a customer’s questions and provide them with the support to resolve whatever issues they encounter using your products and/or services is pivotal. There are some intriguing data points corroborating the importance of delivering prompt support: 33 percent of customers in a recent study indicate they would recommend a company if they provided fast service but inadequate service.
The flip side is just as telling: only 17 percent of customers noted they would be willing to recommend a brand that provided effective but slow service.[2]
Who Has Time for Phone Calls?
Small business owners are busy entrepreneurs, and the last thing they have time to do is to worry about taking phone calls, checking voice mail, sending and receiving faxes, scheduling appointments, processing orders, and various other administrative tasks calls when they are in the midst of important projects or meetings. So what usually happens when customers try to contact business owners and they are in the midst of a project or communicating with another customer? The response is delayed and slow.
To fill this gap, small business owners often turn to a personal assistant who can handle all of these incoming customer service inquiries—both rapidly and effectively for them. The problem is that hiring a full-time employee, or even a part-time employee, can be cost prohibitive. It simply isn’t financially feasible for many small businesses. Further, for a small business that is still growing, a full-time staff member for these tasks doesn’t make sense. While the tasks handled by assistants consume valuable time on the part of the entrepreneur, it doesn’t always warrant hiring a full-time—or even part-time employee.
A Live Virtual Receptionist Team at the Ready
We created Davinci Live Receptionist Services to support the entrepreneur Each of our clients gets a live virtual receptionist team that functions as a virtual assistant, answering each call with a personalized greeting and screening and transferring all calls to a representative designed by the small business on a schedule they control. In addition to various administrative tasks, our Live Receptionist Services team also handles appointment scheduling, answers customer service questions, makes outbound calls, and even processes orders.
Our Live Receptionist Services teams are based in the U.S. and trained on the small business’ products, services, and processes. Indeed, as part of each customer’s on-boarding process, we work with them to delineate all of the components and details of the business, ensuring that each dedicated Davinci team meets each of our customers’ businesses requirements.
Delighted Customers: Business Lynchpin
It is vitally important that small businesses delight their customers with exceptional service. Acquiring a new customer takes an immense amount of work. Losing one can erase that hard work in an instant.
Small businesses need to get their priorities straight: it costs six to seven times more to attract a new customer than to keep an existing one. Moreover, “delighted” customers are a major engine in driving new business: over 65 percent of new business comes from customer referrals. [3]
Entrepreneurs should not spend valuable time screening and answering calls. This is where Davinci Live Receptionist Services can help. Contact us today to find out more about Davinci Virtual Live Receptionist Services or any of our other services.
If you happened to miss our recent post on “Omnichannel Customer Service and the Small Business,” make sure to check it out. Watch for our upcoming post, “Live Web Chat: Personalized Digital Service”. To ensure you don’t miss future posts of interest, simply sign up for our blog and receive notifications whenever we have a new post.
Resources:
[1] “How to Attract Customers (and Retain Them),” Salesforce.com, February 16, 2015.
[2] Ibid.
[3] Ibid.

Categories
- Business Marketing
- Business Resources
- Customer Success Stories
- Customer Success Stories: Communications
- Customer Success Stories: Meeting Rooms
- Customer Success Stories: Virtual Office
- Entrepreneur Tools
- Management
- Meeting Rooms
- Virtual News
- Virtual Office
- Virtual Receptionist Services
- Workplace Culture
Subscribe to Our Blog
Archive
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010