Davinci Blog

4/21/2017

Avoid the Mistake of Disjointed Customer Service Engagement

There is nothing more frustrating than repeating your account information or personal details during a customer service session with a company. Whether it is moving between service representatives on the phone or moving between channels (e.g., live web chat to phone), these experiences stick out like a sore thumb and are one of the top service irritants for customers.

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