The first time someone calls Divine Deliverance Speech Therapy, the person on the other end of the line has a lot of information to get across.
They have to explain the concept of tele-health -- a new model of providing therapy to people in any location, at their convenience. Then, they have to explain how effective speech therapy can be in a video-conferencing setting.
To make things even more complicated, the receptionist also has to explain how licensing and billing work in various states. Then, they have to learn about the potential client’s situation. Is it some kind of care facility, perhaps, or even a juvenile detention center? Is it a preschool?
Labrina Jackson, M.S., CCC/SLP, is the brains behind Divine Deliverance. After 22 years serving dutifully in the U.S. Army, she plans to retire as a master sergeant at the end of this year.
As she moves into civilian life, Labrina is on a mission is to improve client quality of life through online speech, language, cognition and swallowing therapy.
Labrina is accustomed to hard work. She believes deeply in her cause and comes armed with 11 years’ experience serving everyone from infants to adults. But she knows she can’t do it alone.
“We can’t cure them, but we’re going to provide therapy to help them start communicating better, start swallowing better, improve their quality of life based on whatever disorder they are experiencing,” she said. “I’m leaving this in God’s hands with my therapy.
Labrina is also putting her faith in the team of receptionists at Davinci Virtual Office Solutions™, which stands at the ready to walk potential clients and their families through that vital first call.
“I’m the owner of the company,” Labrina explained. “I don’t have an assistant or any of that. It’s just me. I need the administrative part of that plan, emails and phone calls, especially once I expand.”
And expand she will. Labrina is already licensed in Florida, Texas, Maryland and Washington, D.C., with pending licensure in the state of Alabama. This month, she plans to collaborate with a mental health counselor on a free speech and language screening project for disadvantaged kids. She’s also actively hiring speech and language therapists around the country, and recently decided to upgrade to the Premium 50 level.
One day, Labrina hopes to expand throughout the U.S. and beyond. At every step of the way, having Davinci will be like having a team of her own employees, without the stress and expense of an in-person staff.
Labrina is confident that Davinci receptionists will give the right impression. They will be trained on what to say and will understand how her tele-practice works, Labrina said. They will also know the software she uses, and they will have scripts for answering questions and concerns.
Labrina sees Divine Deliverance as God’s work. The less time she has to spend answering the phones and fielding emails, the more time she can spend accomplishing her mission: to improve client quality of life after the storm.