Archives for May 2015

Showing 5 posts. See all posts.


The Good News Is That 'Bad News' Can Actually Be 'Good News'

Is it really true that learning of bad news can actually be good news? According to the most successful operators in our high-hospitality based Serviced Workspace industry, it’s absolutely true. Hearing or reading bad reviews and complaints isn’t something to shy away from, get defensive about, be traumatized over, and then sweep under the rug. A negative review is an opportunity, if we know how to handle it.

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Customer Success Story: Adler Law

Robert Adler began practicing law in 1985. A graduate of the prestigious Straus Institute of Dispute Resolution, and Adler maintains an active presence in his local community through his membership in the Consumer Attorneys Association of Los Angeles (CAALA).

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The Virtual Live Receptionist: Available and Knowledgeable

Delivering exceptional experiences to customers seeking service is critical. Consider this factoid: 89 percent of customers will stop doing business with a brand because of bad service.

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7 Bad Pieces of Advice about Entrepreneurship You Should Ignore

When you are first starting a business, you are bound to receive a lot of advice. However, not all advice that new entrepreneurs receive is good advice.

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Omnichannel Customer Service and the Small Business

A study by ClickZ found that customers are 58 percent more likely to tell others about their customer experiences today than was they were five years ago. An important enabler and outlet is the social sphere, which gives consumers and businesses alike the ability to reach hundreds, thousands, or even millions of individuals.

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