Customer Service Agent, Salt Lake, UT

Duties and Responsibilities:

• Understand the software and Davinci Virtual Programs

         -CONTACT
         -Command Center
         -WCSA
         -Phone System

• Client Set Ups
• Client Surveys
• Client Welcomes
• Proactive Client Communication
• Internal Communication
• Partner Center Relations
• Account Disconnects/Suspensions
• Changes & Adjustments to accounts
• Conference Room Booking
• Handle incoming/outbound customer service questions/complaints
• Familiar with billing (overages and variables)