Full Receptionist Features
Service Details
Included Phone Features
Toll-Free Number
Your own dedicated toll free phone number
Live Answering
Professional team answers each call with a personalized greeting,
Monday - Friday, 8:00am EST - 5:00pm PST (except holidays)
Find-Me / Follow-Me
Sophisticated call forwarding
Schedule Based Forwarding
Forward calls to different numbers based on your schedule, ability to control online
Simultaneous Ring
Forward calls to multiple phone numbers simultaneously
Appointment Scheduling
Professional team to schedule appointments in real time, email alerts and online calendar
Order Taking
Professional team to place orders and process payment through your web based system
Customer Service
Ability to handle any customer service inquiries, including making outbound follow-up calls
Sales Calls
Ability to make outbound sales calls for your company
Voicemail
Personal voicemail box with more than 4 hours of voicemail storage
Voicemail to Email
Auto-Forward your voicemails to 1 or more email addresses
Message Waiting Notification
See "Notifications" below
Call Screening / Announce
Receptionist will announce the person calling you before you accept their call
Caller ID
Choose to see your caller's number or your own toll-free number
One Number Service
Fax/Phone/Cell/etc. all through one number
Conference Calls
Host up to 25 callers at once. They can dial into the call or you can dial out.
Email by phone
Simply speak a message and the system will convert your speech to text & email it
Customizable Greetings
Control what caller hears when your phone is answered
Call Queuing
Optional ACD queuing of inbound callers
Music On Hold
Caller will hear music when on hold or while waiting to connect
Call Transfer
Transfer callers to voicemail, another number, speed dial
Unavailable Greeting
Customizable greeting when you're not available, team available to let callers know as well
Extended Absence Greeting
Customizable greeting if you're away for a long time, team available to let callers know also
Speed Dial
Maintain a speed dial list of commonly used numbers
One Button Call Return
Return voicemails with a single button
Never Get a Busy Signal
Huge capacity lets every caller or fax get through
Real-time Online Call History
See all of your call history online in real time
Web & Phone Administration
Fully control your account using the web or the phone
Included Fax Features w/ Phone
Fax to Email
Forwards your faxes to one or more email accounts
Multi Format Faxes
Faxes can arrive in PDF or TIFF format
Faxes by Phone
Faxes can be retrieved by phone and forwarded anywhere
Send Fax by Phone
Speak a message, and send it as a fax!
Send faxes
Send any message with any attachments as a fax
Fax Relay
Auto-forward faxes to other fax machines or email boxes
Large Online Fax Storage
Room for more than 6,000 faxes stored online
Web access to faxes
Retrieve your faxes from any internet device
Fax Blast
Send faxes to large groups of recipients
Notification/Paging Features
Notifications of voicemails
Get notifications to your Cell Phone, email, or pager when all/specific voicemails arrive
Notifications of fax
Get notifications to your Cell Phone, email, or pager
Notifications of emails
Get notifications to your Cell Phone, email, or pager
Notifications of appointments
Get notifications to your Cell Phone, email, or pager
Notifications of events
Get notifications to your Cell Phone, email, or pager
TAP and Tone pager support
Alphanumeric and numeric pager support
SMS notifications
Get notifications text message notifications to your cell phone
Included Email Features
Web Access
Retrieve emails, faxes, and voicemails from Davinci website
Large Storage
Online storage for 100MB or more (more than 6,000 emails)
Spam Quarantine
Traps spam messages in quarantine. Quarantine management with Block/Allow lists.
Anti-Virus
Anti Virus included, updated hourly
POP3 & sPOP3
Access POP and Secure POP access from any email client, for emails, faxes and voicemails.
IMAP4 & sIMAP4
Access IMAP4 and Secure IMAP4 access from email clients, for emails, faxes and voicemails.
Secure Messaging
Send secure encrypted messages from Davinci website
Vacation Reply
Customized Auto-Reply when your not available
Auto-Forward
Auto-Forward messages to one or more email boxes
Multi-Folder Support
Create and store messages in folders
Filters
Auto-Filter messages into folders or trash
Mail-Sync™
Synchronize your Davinci email with your external or business email accounts
Powerful Distribution Lists
Distribution lists which also indicate delivery Method of message (fax/email/voicemail).
Other Included Features
Address Book / Contacts
Store an unlimited number of contacts online
Lookup contacts by phone
Call a contact or lookup their address using the phone
Synchronize Contacts Online
Sync your contacts (bi-directionally) with Outlook, Outlook Express, ACT!, and Palm
Online Calendar
Store your calendar of appointments and events online
Phone access
Listen to your appointments on the phone
Synchronize Contacts Online
Sync your calendar (bi-directionally) with Outlook, Outlook Express, ACT!, and Palm
Weather
Get weather info on the phone or web from your favorite cities
To-Do list
Keep task lists online, sync them with Outlook, access them by phone
Reminders
Get notifications of important tasks, appointments, etc. (see Notification above)
24x7x365 Non-Stop
Service 24 hours a day, 7 days a week. All systems are redundant & reliable.
